Ria money transfer is the second-largest global money transfer company and a division of the north american public company euronet worldwide (nasdaq: eeft).
ria is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.
we are looking for a floor controller to join our dedicated team, such a professional will supervise all floor activity including assisting team members, monitoring staff, and managing scheduling.
the floor controller is responsible for ensuring that all floor requirements are met.
to be successful as a floor controller should have excellent interpersonal skills and be highly organized.
you must be able to delegate duties to staff members while making sure that the staff is scheduled for their daily assigned roles.
- supervise staff daily and create daily, weekly, and monthly reports for kpis and attendance.
- ensure all staff to perform allocated roles.
- manage scheduling and close relations with supervisors, managers, and wfm.
- assist staff with any queries or requests regarding, time off, vacations, and swaps.
- administer resources to ensure correct coverage and services for our lines of service.
- prepare reports to track the performance of employees to enhance efficient evaluation.
- administer all problems of employees and invite everyone for table discussion.
- monitor work and maintain an efficient rapport between floor employees and supervisors.
- investigate all issues on the floor and assist in resolving all mistakes for the management team and working staff.
- analyze and identify growth for all projects at workstations and ensure high-quality service.
- coordinate with corporate leaders to lead the team to work perfectly.
- coordinate the daily operations of the staff and create reports for kpis and attendance.
- manage resources to ensure adequate coverage and service levels.
*floor controller requirements*:
- a high school qualification or equivalent.
- prior experience in a managerial position.
- excellent interpersonal skills.
- prior experience in wfm, excel, and scheduling programs such as calabrio.
- highly organized.
- key characteristics for the role are a positive attitude and team player.
- ability to multitask, pay attention to details, and thrive in a fast-paced, dynamic environment.
- flexibility to work extended hours or weekends.
- proficiency in using and managing computer equipment, as well as various software programs related to the job.
- adherence to assigned work schedules.
- work is considered 100% office based.
benefits: our package includes competitive monthly salary $25,000 gross.
5% food vouchers.
30 days bonus.
15 days of initial vacation.
life insurance.
free access to our gym.
dynamic and collaborative work environment.
cutting-edge tools and technology to make work easier.
free english and french classes work-life balance.
ria values diversity and is proud to be an equal-opportunity employer.
we provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.