What’s your next big career move? If it involves driving meaningful change, we should talk.
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Integral Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
The role is based in Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
- Manage day-to-day HR data entry operations across various Human Capital Management (HCM) systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).
- Maintain and update People Operations processes and work instructions to ensure compliance with local audit and legal standards.
- Collaborate with local HR teams and Centers of Excellence (COEs) to ensure seamless execution of HR processes, including payroll and administrative tasks.
- Educate employees and managers on internal HR policies, procedures, and available resources.
- Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.
- Generate regular and ad-hoc HR reports to support leadership decision-making.
- Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.
- Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.
What Makes You the Right Fit
- Experience in HR operations, shared services, or a similar administrative role.
- High attention to detail and commitment to data accuracy.
- Fluency in English and Portuguese, with strong verbal and written communication skills in both languages.
- Familiarity with local labor laws and compliance requirements.
- Excellent communication skills and a customer-focused mindset.
- Proficiency in Microsoft Office Suite and HR reporting tools.
- Ability to follow standard operating procedures (SOPs) and contribute to process improvements.
- Comfortable working collaboratively with cross-functional teams and stakeholders.
How Would You Stand Out?
- Experience working in a global or multicultural HR environment.
- Knowledge of digital HR support models and ticketing systems.
- Strong problem-solving skills and a proactive approach to continuous improvement.
- Understanding of employee lifecycle processes and HR systems (e.g., HCM platforms such as Workday, SAP, or similar).
Why Choose Us?
- Home office opportunity
- Professional onboarding process
- Training opportunities
- Learning and development programs