If you're looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you'll be. Hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. Head of api & core services lam
this role is responsible for accountable for enabling the technical development and run-time operation of products and services within a product group or a set of development teams.is accountable for the line of business relationship management and liaise across heads of business service to manage the relationship within region
ability to work effectively cross lines of business, vendors, providers, consultants, executive/senior management, and other functions/governance/steering committees.
promote sharing of best-practices whilst adopting a collaborative management approach to enhance employee engagement.
strong team-playing ability and being a positive cultural catalyst within the organization.
managing and leading people to archive organizational objectives.
strong customer experience focus.
lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
cultivate an environment that supports diversity and reflects the hsbc brand.
work with product owners and devops teams and responsible for the delivery, on-going success & continuous improvement of a discrete set of products or business services, or shared products/platforms/environments that are used/consumed by other devops teams
accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives
accountable for ensuring that all activities performed by teams adhere to the relevant prevailing data standards and data controls
accountable for ensuring that all activities performed by teams adhere to the relevant service management standards, and high data quality exists in service management systems of record
work with product owner & team to ensure that the lead time to deploy changes is continuously improving and benchmarks appropriately across other functions within the devops team
work with product owner & team to ensure that service levels are maintained and improved
ensure the cost base for the products and services is managed in line with controls applied by the head of product technology and associated
chief information officer (cio) function
participate as part of the devops leadership team in ensuring consistent process and practice is maintained across the devops team
accountable for ensuring that test strategies across devops activities are in place across teams for the products they support
ensure that the product test strategy includes test automation, test data and environments – including virtual services
establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective.
could manage onshore/offshore teams.
accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.
accountable for the operational stability, integrity and availability of products and services supported by the team.
formal education and degree in it, information systems or it management or similar
excellent knowledge of digital services in financial environment
general understanding of it software, hardware, networks and operations
good project execution experience and analytical skills.
excellent stakeholder management skills with a proven ability to build and maintain strong relationships and communicate on complex issues with a wide spectrum of stakeholders.
knowledge about software development tools and integration technologies.
experience in supporting agile and devops methodologies.
familiarity with security controls around evolving technologies such as cloud, mobile, social, open-banking,
good understanding of banking and security in context of wider industry trends and direction.
proven management skills and experience in various roles (e.g. technology and business) leading dynamic organization
experience working in a team environment using appropriate communication and planning skills, preferably in a matrix functional environment
ability to deal with conflicting situations with success – negotiation skills.
ability to make recommendations based on both subjective and objective information – consulting skills.
ability to work effectively cross lines of business, vendors, providers, consultants, executive/senior management, and other functions/governance/steering committees.
promote sharing of best-practices whilst adopting a collaborative management approach to enhance employee engagement.
strong team-playing ability and being a positive cultural catalyst within the organization
managing and leading people to archive organizational objectives / strong customer experience focus
lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
english level – conversational advanced c1
team management
stakeholder efficent management & communication
due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
we take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., personal data held by the bank relating to employment applications will be used in accordance with our privacy statement, which is available on our website.
*issued by hsbc electronic data process mexico private ltd*