Job description
primary function of position
reporting to the sr. Customs and logistics manager, the customs supervisor is responsible for ensuring customs compliance, operational efficiency, and seamless import/export processes. This role leads the logistics team and coordinates with customs brokers, carriers, and other service providers, ensuring adherence to mexican and international customs regulations.
essential job duties
* supervise daily import, export, and virtual customs operations.
* ensure accuracy and integrity of import export documentation, hs classification, and recordkeeping.
* maintain compliance with mexican customs regulations, trade programs, intuitive certifications, and relevant international regulations.
* oversee inventory control compliance related to annex 24 and immex programs.
* manage internal audits and support external audits.
* oversee key performance indicators (kpis) for brokers, carriers, and third-party logistics providers (3pls) to support daily activities.
* track shipments end-to-end, manage expedited shipments, and resolve operational issues.
* supervises a team of individual contributors with responsibility for performing functions related to the raw material and fg import/export, besides other requests, according to documented procedures.
* train, mentor, and develop team members.
* assign workloads and set priorities within the team.
* conduct regular team performance evaluations.
* escalate operational performance matters and project updates to the supervisor.
* foster a culture of compliance and continuous improvement.
* drive process and system enhancements, including automation initiatives.
* report, control, and monitor kpis (e.g., clearance times, operational efficiency, costs, compliance).
* manage and review international documentation required for shipments.
* address and elevate customs-related requests and inquiries as necessary.
* create, update, and analyze import/export reports.
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