* jamf pro (required)
* macos, ios, ipados administration
the endpoint engineer (apple / jamf focused)
is responsible for ensuring the stability, security, and optimal performance of apple end‑user computing devices across enterprise and multiclient environments. This role designs, deploys, and maintains modern endpoint solutions primarily for macos, ios, and ipados using jamf pro and the apple management ecosystem, while integrating with identity, security, and compliance platforms.
position responsibilities
apple endpoint management & administration
* deploy, configure, and maintain macos, ios, and ipados devices using jamf pro.
* manage the full apple device lifecycle: apple business manager enrollment, zero‑touch deployment, provisioning, patching, and retirement.
* create and enforce configuration profiles, restriction policies, and compliance baselines.
* manage filevault, certificates, wi‑fi, vpn, and system configurations via jamf.
security & compliance
* implement and maintain endpoint security controls using jamf protect, edr solutions, and disk encryption.
* integrate apple endpoints with identity and access management tools (azure ad, jamf connect, sso).
* perform vulnerability remediation, endpoint health monitoring, and proactive risk mitigation.
* ensure compliance with corporate and client security frameworks (zero trust, cis, iso‑aligned controls).
automation & modern apple management
* develop and maintain scripts using bash/zsh (powershell a plus) for automation, remediation, reporting, and configuration.
* package, deploy, and maintain applications using jamf (pkg, dmg, app store, vpp).
* support modern management initiatives including user‑driven enrollments and least‑privilege models.
* integrate jamf with microsoft services (intune, entra id, defender for endpoint – optional).
troubleshooting & support
* diagnose and resolve advanced macos and ios issues related to performance, authentication, networking, and application behavior.
* act as an escalation point for apple‑related incidents and service requests.
* collaborate with service desk and infrastructure teams to reduce repeat incidents and improve device reliability.
collaboration & documentation
* work closely with service desk, infrastructure, security, vip support, and application teams.
* create and maintain sops, technical documentation, onboarding guides, and knowledge base articles related to apple devices and jamf processes.
position requirements – technical skills
* 3+ years of experience in endpoint management with strong focus on apple devices.
* strong expertise with:
o jamf pro (required)
o apple business manager (abm)
o macos, ios, ipados administration
o configuration profiles, policies, smart groups
* experience with:
o jamf protect / edr tools
o application packaging and deployment (pkg/dmg/vpp)
o bash/zsh scripting (required)
o identity integration (azure ad / jamf connect)
o familiarity with microsoft ecosystems (intune, entra id, conditional access – plus)
o experience managing medium‑to‑large apple endpoint fleets in enterprise or msp environments.
position qualifications – education
* bachelor’s degree in it, computer science, or related field (or equivalent experience).
* relevant certifications (plus)
o jamf certified administrator (jca)
o jamf certified engineer (jce)
o apple device support / apple deployment certifications
o microsoft fundamentals (md‑102, entra id basics)
o comptia security+
o itil foundation
* professional skills
o strong english verbal and written communication skills.
o highly analytical and detail‑oriented.
o customer‑focused with ability to work in multiclient / msp environments.
o strong problem‑solving, prioritization, and documentation skills.
benefits
* medical, dental, and life insurance
* savings fund
* vacations bonus
* christmas bonus
* grocery bonus
* annual bonus
* ptos – vacation days
* paid office parking
* medical-related discounts
* prime location – in the heart of puebla, with views of popocatepetl volcano, restaurants, and amenities close by.
* team social events and christmas dinner
* sports activities with colleagues
* kitchen stocked with drinks, coffee, and snacks
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