Job summaryresponsible for hotel laundry daily operations and services. The position directs and works with employees to wash, dry, and iron linen for guest rooms and food and beverage/culinary department within existing time constraints. Maintains a safe and clean work environment. Strives to ensure guest and employee satisfaction while maximizing department financial performance.candidate profileeducation and experiencehigh school diploma or ged; 2 years experience in laundry, housekeeping, or related professional area.core work activitiesmanaging department operations and budgetsmanage daily operations, ensuring quality, standards, and customer expectations are met.supervise employees and understand their roles to perform duties in their absence.communicate safety procedures, monitor processes, and ensure safety compliance.understand budgets, operating statements, and payroll reports to assist in financial management.ensure workflow efficiency and address issues with management and hr as needed.use judgment to ensure compliance with laws, regulations, and standards.supervise laundry shift operations and ensure policy compliance.order and manage supplies, equipment, tools, and uniforms within budget.understand the impact of operations on hotel financial goals and work to meet or exceed budgets.coordinate with engineering on equipment maintenance.participate in departmental meetings and communicate goals effectively.operate department equipment and report malfunctions.develop backup plans for breakdowns and evaluate new techniques and equipment.leading discipline teamsmaintain employee productivity and foster a positive team environment.use interpersonal skills to lead, influence, and encourage staff; demonstrate honesty and integrity.build mutual trust and respect among team members.providing and ensuring exceptional customer servicedeliver above-and-beyond service for customer satisfaction and retention.communicate effectively to understand guest needs and coach employees accordingly.set a positive example in guest relations and empower staff to excel.managing and conducting human resources activitiesrecognize and support employee success and events.identify developmental needs and assist in training and mentoring.recruit, interview, hire, and promote staff.manage staffing levels, schedule staff, and track attendance.gather employee feedback and address concerns through an open-door policy.manage disciplinary procedures and performance appraisals.administer policies fairly and recognize employee contributions.at marriott international, we are dedicated to being an equal opportunity employer and fostering an inclusive environment that values diversity. We are committed to non-discrimination and providing equal access to opportunities for all applicants and employees.at over 100 properties worldwide, the ritz-carlton creates exceptional experiences that leave lasting impressions. We attract top hospitality professionals who craft lifelong memories, believing that everyone succeeds when empowered and valued.our standards of luxury service, the gold standards, guide us daily to deliver excellence. They form the foundation of the ritz-carlton's reputation as a leader in luxury hospitality. As part of our team, you will learn and embody these standards, including our employee promise, credo, and service values. We promise to offer you pride in your work and a supportive community.joining the ritz-carlton means becoming part of a global portfolio under marriott international. Be where you can excel, begin your purpose, belong to an amazing team, and become the best version of yourself.
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