Overview
the home delivery operations supervisor is responsible for orchestration and performance of herbalife’s home delivery service, which represents 10% of total sales across 14 shipping points in mexico. This role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.
What you would contribute
strategic alignment of home delivery operations: ensure alignment with herbalife’s supply chain strategy and customer-focused objectives. Support strategic planning of shipping point locations, service coverage, and operational models that maximize value and efficiency across the network.
Definition and governance of business rules: translate corporate policies into actionable business rules for dispatch timing, delivery service levels, customer service protocols, and logistics coordination, ensuring consistency across all shipping points and vendors.
Performance management and continuous improvement: monitor kpis (on-time dispatch, on-time delivery, delivery within two business days, customer complaint rates). Analyze gaps, lead root cause investigations, and implement corrective actions. Drive continuous improvement through reporting and reviews.
Data, information, and technology enablement: maintain accurate operational data (addresses, shipping codes, delivery frequencies, vendor information). Support integration and optimization of systems involved in home delivery, ensuring data integrity for decision-making.
Resource planning and skill development: identify knowledge and skill requirements; assess resource availability; support training and monitor effectiveness of programs to ensure operational readiness.
Contract and agreement management: oversee contracts and slas with logistics providers; onboard vendors, manage billing, ensure compliance; facilitate performance reviews and negotiations.
Network design and optimization: contribute to design and optimization of the network by analyzing impact of opening/closing points, evaluating routes, proposing changes to improve service and reduce costs; support scenario modeling.
Regulatory and compliance integration: ensure compliance with laws and standards; monitor regulatory environment, identify gaps, support remediation and certifications where applicable.
Risk identification and mitigation: identify risks; develop mitigation strategies such as alternate routing, vendor diversification, escalation protocols.
Sustainability and governance: support esg initiatives through packaging optimization, route efficiency, waste reduction; align with herbalife’s esg goals.
Enterprise business planning integration: align operations with strategic and financial objectives; contribute to scenario development and forecasting.
What’s special about the team
this role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.
Supervisory responsibilities
2+ years of experience managing teams
qualifications
skills and background required to be successful:
5+ years of experience in logistics or supply chain operations, preferably in last-mile delivery.
2+ years of experience managing teams
strong analytical and problem-solving skills.
Experience managing third-party vendors and contracts.
Proficiency in dashboard tools and supply chain systems.
Negotiation
excellent communication and stakeholder management skills.
Education
bachelor’s degree in logistics, supply chain, business administration or related field.
Seniority level
mid-senior level
employment type
full-time
job function
management and manufacturing
industries
wellness and fitness services
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