The operations support group manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the operations - core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- design strategies that generate improvements
- review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to service level agreements (slas)
- oversee all policies and procedures are in place to ensure operations run within the highest quality standards, fraud and regulatory risks are minimized, and customers have a positive experience
- develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
- provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
- negotiate internally and communicate management report to senior management, recommending next course of action
- participate in improvement projects with internal and external stakeholders
- partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
*qualifications*:
- 10+ years of relevant experience
- required licensing/registration: series 7, series 9, series 10, series 24, series 63,
- experience in management position related to operations function
- experience in finance or banking
- consistently demonstrates clear and concise written and verbal communication
*education*:
- bachelor’s degree/university degree or equivalent experience
- master’s degree preferred
*requisitos*:
- * licenciatura concluida titulado*:
- * maestría deseable*:
- * inglés avanzado 80%+*:
- * experiência de 6 años en áreas de cobranza.*:
- * manejo de mora tempranas y tardías*:
- * recuperación de cartera castigada aproximadamente manejo de 15 agencias externas*:
- * gestión de proveedores externos y experiência en recuperación legal*:
- * conocimiento de recuperación de cartera*:
- * manejo de cartera de hipotecarios y pymes*:
- * administración de 10 despachos externos*:
- * administración de abogados*:
- * recuperación extrajudicial (moras tempranas) saber todo el proceso*:
- * experiência en manejo de call center de cobranza (ejecutivos telefónicos)*:
- * experiência en venta de cartera*:
- * experiência deseable en bienes adjudicados*:
- * manejo de 120 personas internas y 400 externas*
*habilidades*:
- * trabajo bajo presión*:
- * trabajo en equipo*:
- * liderazgo desarrollado*:
- * resiliencia*:
- * comunicación*:
- * resolución de problemas*:
- * adaptación*:
- * inteligencia emocional*:
*ofrecemos*:
- * seguros: gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.*:
- * préstamos personales con tasa preferencial bancaria.*:
- * plan de ahorro para el retiro (independiente a afore).*:
- * contratación directa.*:
- * capacitación y acceso a plataformas especializadas para tu desarrollo profesional.*:
- * aguinaldo 40 días*:
- * vacaciones:15 días a partir del primer año.*:
- * prima vacacional 60%*:
- * servicio de asistencia personal extensivo a familiares (salud mental, nutrición, finanzas, entre otros).*:
- * convenios y descuentos con diferentes empresas (tiendas de ropa, cafeterías, servicios para eventos, estilo de vida, entre otros).*:
- * total pass® (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).*:
- * oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.*:
- * reparto de utilidades.*:
- * plan de carrera.*:
*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi’s _eeo policy statement_ and the _know your rights_ poster._