The operations support group manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the operations - core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- design strategies that generate improvements
- review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to service level agreements (slas)
- oversee all policies and procedures are in place to ensure operations run within the highest quality standards, fraud and regulatory risks are minimized, and customers have a positive experience
- develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
- provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
- negotiate internally and communicate management report to senior management, recommending next course of action
- participate in improvement projects with internal and external stakeholders
- partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
qualifications:
- 10+ years of relevant experience
- required licensing/registration: series 7, series 9, series 10, series 24, series 63,
- experience in management position related to operations function
- experience in finance or banking
- consistently demonstrates clear and concise written and verbal communication
*education*:
- bachelor's degree/university degree or equivalent experience
- master's degree preferred
*requisitos*:
*licenciatura concluida titulado*maestría deseable*inglés avanzado 80%+*experiência de 6 años en áreas de cobranza.*manejo de mora tempranas y tardías*recuperación de cartera castigada aproximadamente manejo de 15 agencias externas*gestión de proveedores externos y experiência en recuperación legal*conocimiento de recuperación de cartera*manejo de cartera de hipotecarios y pymes*administración de 10 despachos externos*administración de abogados*recuperación extrajudicial (moras tempranas) saber todo el proceso*experiência en manejo de call center de cobranza (ejecutivos telefónicos)*experiência en venta de cartera*experiência deseable en bienes adjudicados*
- * manejo de 120 personas internas y 400 externas*
*habilidades*:
*trabajo bajo presión*trabajo en equipo*liderazgo desarrollado*resiliencia*comunicación*resolución de problemas*adaptación*inteligencia emocional*
*ofrecemos*:
*seguros: gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.*préstamos personales con tasa preferencial bancaria.*plan de ahorro para el retiro (independiente a afore).*contratación directa.*capacitación y acceso a plataformas especializadas para tu desarrollo profesional.*aguinaldo 40 días*vacaciones:15 días a partir del primer año.*prima vacacional 60%*servicio de asistencia personal extensivo a familiares (salud mental, nutrición, finanzas, entre otros).*convenios y descuentos con diferentes empresas (tiendas de ropa, cafeterías, servicios para eventos, estilo de vida, entre otros).*total pass (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).*oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.*reparto de utilidades.*plan de carrera.*job family group:
operations - core
- *job family*:
operations support
- time type:
full time
- most relevant skills
please see the requirements listed above.
- other relevant skills
for complementary skills, please see above and/or contact the recruiter.
view citi's eeo policy statement and the know your rights poster.