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location: cuautitlan, mexico
forvia hella is a listed, international automotive supplier. Coming together with faurecia in the forvia group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, forvia employs 157,000 people worldwide. Forvia hella specializes in high-performance lighting technology and automotive electronics, covering a broad service and product portfolio for the spare parts and workshop business, as well as for manufacturers of special vehicles through our business group lifecycle solutions. With around 37,500 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.1 billion in the fiscal year 2023.
your tasks
* deliver operational account management to ensure high customer satisfaction while achieving revenue and profitability targets.
* manage a portfolio of customers, fostering long-term relationships and driving customer development.
* develop, implement, and define customer-specific measures, targets, and strategic initiatives.
* prepare, deliver, and follow up on commercial offers; support pricing negotiations and new program approvals.
* build and maintain relationships with customer stakeholders across various levels.
* escalate customer concerns promptly within the organization.
* represent hella at customer-related events, including trade shows and garage events.
* identify and pursue growth opportunities within the customer base.
* ensure compliance with safety and environmental standards.
your qualifications
* bachelor’s degree.
* 2 to 3 years of relevant experience in customer service, preferably in the automotive or manufacturing industry.
* proven ability to build and sustain long-term customer relationships.
* intermediate to advanced english skills.
* strong negotiation, communication, and presentation skills.
* strategic mindset with attention to detail and organizational abilities.
* ability to work independently and collaboratively.
our offer
* international working environment.
* flexible hybrid work model.
* profit sharing bonus.
* pension plan.
* savings fund and bank.
even if you do not meet all requirements, we encourage you to apply. We value employee development and offer opportunities for growth.
forvia hella values diversity and inclusion. We welcome applications from all backgrounds, regardless of age, gender, ethnicity, religion, disability, sexual orientation, or identity.
please submit your application via our career portal, including your salary expectations and earliest start date, referencing req16214.
contact: monserrat sáinz silva, carretera méxico querétaro km 30, estado de méxico, 54763
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