Assistant vice president - dataops accounts
global service center (gsc) hsbc seeks a senior professional to support the data services strategy and ensure client data is fit for business consumption. The role requires sound understanding of client data life cycle, adherence to customer and regulatory requirements, and internal data standards set by the financial standard authority.
responsibilities
* contribute to the development of business strategy and operating model of the function, building functional capability of the team.
* deliver efficient and effective operations and continually seek ways to improve organizational efficiency by reviewing operating processes, implementing changes, and improving data quality.
* champion change initiatives and build a shared culture with business partners.
* understand stakeholder needs and priorities, translate them into actions/activities, and make key decisions in running operations and recommending strategic changes.
* act as a role model for the team and demonstrate group values and behavior.
* build and maintain a culture of strong working relationships with key stakeholders across the group; develop client relationships to gauge performance perceptions and identify opportunities.
* develop innovative solutions for client service opportunities and ensure delivery through the team's performance.
* establish and maintain relationships with internal hsbc business units/managers for day‑to‑day business; ensure frequent communication channels with strategic service partners and stakeholders.
* improve the service provided to all customer groups; ensure timely escalation and communication of issues; proactively identify and address concerns.
* lead, motivate, and manage staff with varying aspirations; manage attrition; up‑skill staff to achieve goals and share knowledge.
* develop people, identify talent, plan succession, and drive coaching and mentoring across the section.
* adapt management style to achieve the people strategy, supporting diversity, inclusiveness, and recognition of strengths.
* lead the people agenda within the remit and engage colleagues to share best practice across teams.
requirements
* minimum 6 years of management experience in managing teams and stakeholders in operational or project management roles.
* excellent communication skills, both verbal and written.
* excellent interpersonal skills and ability to manage relationships with senior stakeholders across different geographies.
* ability to negotiate and collaborate to meet organizational goals.
* ability to make difficult decisions in a complex operational environment.
* strong business and commercial orientation.
* good presentation skills.
* strong analytical skills with problem‑solving capability and drive for solutions.
* very good prioritizing, planning and organizing skills.
* proven experience in change management and problem‑solving.
* strong orientation on operational risk management.
* ability to manage resources to continually improve customer service and achieve productivity targets.
* ability to quickly understand processes and add value to the business.
* experience working in a data function interfacing with global markets or global banking systems and processes is useful but not critical.
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