As a call center representative, you will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and product/service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.
*responsibilities*:
- answering incoming calls promptly and professionally.
- providing accurate information to customers regarding products, services, and company policies.
- handling customer complaints and finding appropriate solutions to ensure customer satisfaction.
- documenting all interactions accurately in the company's crm system.
- following up with customers to ensure their concerns have been addressed satisfactorily.
- meeting or exceeding individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.
- collaborating with other departments to resolve complex customer issues.
- adhering to company policies and procedures at all times.
*qualifications*:
*100% english and spanish*
1. High school diploma or equivalent required; college degree preferred.
2. Previous experience in customer service or call center environment preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and the ability to think quickly on your feet. Ability to work independently as well as part of a team.
5. Proficiency in using computers, typing and phone.
Tipo de puesto: tiempo completo
sueldo: $12,321.75 - $14,621.74 al mes
horario:
- turno de 8 horas
prestaciones:
- seguro de vida
educación:
- bachillerato terminado (deseable)
experiência:
- atención al cliente: 2 años (deseable)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial