patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor closed circuit televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact ems or administer first aid/cpr as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
additional responsibilities include reading and visually verifying information in a variety of formats (e.g., small print), inspecting tools, equipment, or machines for defects, entering and locating work-related information using computers and/or point of sale systems, moving at the speed required to respond to work situations (e.g., run, walk, jog), standing, sitting, or walking for an extended period of time, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance, grasping, turning, and manipulating objects of varying size and weight, moving through narrow, confined, or elevated spaces, moving over sloping, uneven, or slippery surfaces, and reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.
marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.