*position*: delivery manager and scrum master
*:
*what you will be doing at arrow*:
*key responsibilities*:
- facilitate agile ceremonies (daily standups, sprint planning, retrospectives, demos, backlog refinement).
- coach team members, product owners, and stakeholders on agile values, principles, and best practices.
- identify, remove, and escalate impediments to ensure continuous delivery of value.
- drive agile maturity and team performance metrics (velocity, throughput, cycle time, etc.).
- collaborate closely with technical analysts, developers, and product owners to ensure backlog health and sprint goal alignment.
- support the adoption of agile delivery tools such as jira, confluence, and miro.
- work with the agile delivery manager to align team delivery with broader platform initiatives and technical standards.
- promote a safe environment for innovation, experimentation, and continuous learning.
*what we are looking for*:
- 3+ years experience as a scrum master in enterprise agile environments.
- strong knowledge of agile frameworks including scrum, kanban, and safe.
- experience supporting digital product teams in e-commerce, retail, or customer experience platforms.
- proven ability to guide teams through change and digital transformation initiatives.
- hands-on expertise with jira and confluence for agile tracking and documentation.
- excellent facilitation, communication, and servant leadership skills.
*preferred skills*:
- safe scrum master certification (ssm), certified scrum master (csm), or equivalent.
- experience with scaled agile delivery models and cross-team coordination.
- familiarity with platforms like adobe experience manager (aem), sap commerce cloud (hybris), and api-first architectures.
- exposure to devops pipelines and ci/cd workflows.
- ability to support team performance analytics and okrs.
*work arrangement*:
- hybrid: 3 days in office/2 days work from home
*what's in it for you*:
at arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- vision and dental assistance
- life insurance
- healthcare insurance
- 10% food/pantry vouchers
- restaurant vouchers
- 13% savings fund
- access to arrow’s employee discount program
- growth opportunities, and more!
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*annual hiring range/hourly rate*:
$64,216.67 - $70,638.33 mxn monthly
*location*: mx-jal-tlaquepaque, mexico (hpe guad office)
*time type*: full time
*job category*: business support
*eeo statement*:
please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (eeo policy mexico)