Job description
creates documentation to enable resideo's global audience to sell and install home comfort, safety, security, and energy efficiency products. Works with product development teams to research and publish to online, mobile, and print formats for global audiences including installers, homeowners, and sales. Conducts interviews to define scope, key audiences, task list, and technical requirements. Authors technical documentation according to plan, tests it, and validates it with users and subject matter experts. Prototypes and evaluates tools for improving authoring, content management, deployment technology.
help resideo be the top choice for end-users, contractors, and distributors with performance support resources that make their work easy.
job responsibilities:
* publish single-sourced mobile and embedded html in-app performance support documentation.
* collaborate with engineering, support, project management, and marketing to define documentation architecture, requirements, audiences, and technical information.
* author single-sourced technical content including installation and setup guides, end user manuals, technical bulletins, and packaging used by technical professionals and homeowners.
* manage documentation plans, schedules, review, and approval processes.
* direct the work of illustrators creating assembly and wiring diagrams and product labels.
* design and maintain print-ready layouts for small booklets and foldouts.
* prepare single-sourced documentation for release to printer and follow appropriate system-based configuration and content management procedures.
* maintain product domain expertise in assigned hvac, plumbing, or security systems.
* ensure technical documentation meets international regulatory standards.
* manage and implement documentation translations using ai tools.
you must have:
* 5+ years of equivalent relevant experience.
* experience with publishing for mobile applications.
* proficiency with madcap flare or madcap central.
* ability to independently manage multiple projects with moving deadlines.
* proficiency with adobe products including adobe illustrator and indesign.
* an excellent level of english (written and spoken).
we value:
* experience in the hvac, plumbing, or security systems industry.
* experience with dita and single source publishing.
* proficiency creating graphics and diagrams.
* project management experience.
* ability to take initiative and work with limited direction in a matrix organization.
* excitement to work in a collaborative, team environment.
* multilingual skills.
what's in it for you?:
* benefits that go beyond mexican labor law, ensuring your well-being and peace of mind.
* a collaborative and inclusive work environment where your contributions are valued.
* opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
* access to cutting-edge tools, resources, and a supportive team to help you excel.
* the chance to work with a global, innovative company shaping the future in its industry.
about us:
resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our adi global distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about resideo, please visit www.resideo.com.
at resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable u.s. equal employment regulations, refer to the "eeo is the law" poster, "eeo is the law" supplement poster and the pay transparency nondiscrimination provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to recruitment privacy notice. If you require a reasonable accommodation to apply for a job, please use contact us form for assistance.
job info:
job identification: 15541
job category: technical writing
posting date: 2025-02-21t22:15:34+00:00
degree level: bachelor's degree
job schedule: full time
locations: avenida palmira no 351. 5to piso, san luis potosi, 78295, mx; paseo de san telmo, no. 416, aguascalientes, 20115, mx
(hybrid)
incentive eligible: n/a
business: resideo
hiring salary range: at resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role. #j-18808-ljbffr