*responsibilities*:
- investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
- issue replacements, credits, or rga's as required for complaint resolution.
notify sales reps/customers regarding the results of the investigation.
- run monthly or quarterly complaint trend reports per sop.
- coordinate stock checks and rework of product as required in response to complaints.
- identify appropriate actions required to prevent further complaints.
initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
- coordinate or perform inspections of new products or products from new vendor at branches and factories.
- responsible for building appropriate product documentation (e.g.
device master records) in compliance with applicable regulations and to support design control and risk management activities.
- create and maintain inspection procedures.
*required experience*:
- typically requires a bachelor's degree in engineering, science, math or other related technical field.
- experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
- experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
- experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
- experience using ms office suite products (word, excel, powerpoint, outlook).
- position may require up to 10% travel.
medline industries, lp is an equal opportunity employer.
medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.