-Job descriptionThe role is responsible for the delivery of post-sales support to CIB clients, across a full range of Global Payments Solutions (GPS) products. The role incorporate Client Service.
- Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
- Use professional and technical expertise to provide credible observations and recommendations to others
- Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it
- Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders
- Understand and describe which products and channels relate to specific customers
- Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
- Help to understand clients' needs in order to improve our offering to existing customers
- Provide guidance and supervision to junior team members.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contribute to the development and implementation of a risk aware client management culture
Requirements- Experience in Client Service - Desired
- English as a second language - Advanced level
- Internal systems knowledge: Hogan, Leap, Connect - Desired
- High level of responsibility, organization and proactivity
- Effective communication skills, both written and spoken
- Excellent service attitude
- Strategic and business thinking aligned with HSBC.
- Quick learner and results-oriented/proactive.
- Leadership, good negotiator, able to work under pressure, and conflict mediator.
📌 Client Management - Global Payment Solutions (Gps)
🏢 Hsbc
📍 Cuauhtémoc