We are the leading creator marketing platform for ecommerce, trusted by top brands. Our mission is to provide innovative solutions and exceptional service to brands and creators, fostering successful collaborations and driving impactful results.
*position overview*
*responsibilities*:
- provide exceptional client support by addressing inquiries and resolving issues related to our marketing platform.
- use *hubspot* for client relationship management and support desk operations.
- utilize *jira* to report bugs, generate development tickets, and track progress.
- take the initiative to identify and proactively address client concerns or system issues.
- maintain organized workflows and consistently follow up to ensure client satisfaction.
*requirements*:
- *technical skills*: familiarity with hubspot and jira is essential; experience working in or with a marketing agency is a plus.
- *client management*: strong communication skills (courteous, patient), resourcefulness in problem-solving, and the ability to handle client interactions with professionalism.
- *organizational abilities*: proven track record of managing follow-ups, addressing issues promptly, and staying organized in a fast-paced environment.
- *proactivity & leadership*: a proactive approach and the maturity to take the lead in addressing client-related challenges.
- *work ethic*: adaptability and enthusiasm for taking on new tasks and contributing to the growth of the startup.
*work schedule*:
- monday to friday, 8:00 am - 6:00 pm.
- hybrid
pay: from $800.00 per day
application question(s):
- have you worked in account, campaign, or project management within a marketing agency or marketing platform?
*experience*:
- jira: 1 year (required)
- hubspot: 1 year (required)
work location: hybrid remote in rio tijuana 3ra etapa, 22226 tijuana, b.c.