Join a team recognized for leadership, innovation and diversityas a sr customer service specialist here at honeywell, you will play a crucial role in providing exceptional customer service and support to our clients.you will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.your strong communication skills, problem-solving abilities, and customer-centric mindset will be key in delivering a world-class customer experience.you will report directly to our customer service manager and you'll work out of our designated location on a hybrid work schedule.in this role, you will have a significant impact on our customer relationships and overall business success.your ability to effectively address customer needs, provide timely solutions, and build strong relationships will contribute to our reputation as a leader in customer service.key responsibilitiesmanage customer inquiries and provide timely and accurate responses- resolve customer issues and complaints to ensure customer satisfaction- collaborate with cross-functional teams to address customer needs and provide solutions- maintain accurate records of customer interactions and transactions- identify opportunities for process improvements to enhance the customer experienceyou must have- minimum of 3 years of experience in customer service or a related field- strong communication and interpersonal skills- excellent problem-solving abilities- customer-centric mindsetwe value- bachelor's degree in business administration or a related field- experience in a technical customer service role- knowledge of crm software and systems- ability to handle challenging customer situations with empathy and professionalismadditional information- * job id*:hrd*- * category*:customer experience- * location*:av.santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,*,mexico- nonexempt