Bilingual travel counselor- proficiency in sabre
bilingual travel counselor- proficiency in sabre
2 weeks ago be among the first 25 applicants
amex gbt is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
as a travel counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
what you’ll do
* advise and arrange travel for corporate business customers
* conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
* arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
* use various global distribution systems (gdss)
* ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
* use positive telephone service techniques and act on special customer requests
* collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
we look forward to sharing more detailed job functions and key performance indicators during the interview process.
what we’re looking for
* proven expertise in corporate travel counseling with demonstrable track record
* native-level proficiency in global distribution systems (gds), specifically sabre
* advanced english language skills across writing, speaking, and comprehension
* exceptional client service orientation with ability to proactively anticipate traveler needs
* masterful problem-solving skills, resolving customer issues independently and efficiently
* meticulous attention to detail and commitment to data accuracy
* act with integrity, and look after personal traveler information
* collaborative team player with openness to continuous learning and feedback
* adaptable and resilient in a fast-paced, dynamic environment
our traveler care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be prepared and flexible scheduling within 7am - 8pm cst, monday to friday.
location
mexico
click here to learn more about the benefits we offer in mexico.
the #teamgbt experience
work and life: find your happy medium at amex gbt.
* flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
* travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
* develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
* we strive to champion inclusion in every aspect of our business at amex gbt. You can connect with colleagues through our global inclusion groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
* and much more!
all applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
click here for additional disclosures in accordance with the la county fair chance ordinance.
furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the amex gbt recruitment privacy statement.
what if i don’t meet every requirement? if you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
seniority level
* seniority level
not applicable
employment type
* employment type
full-time
job function
* job function
quality assurance, other, and customer service
* industries
events services, hospitality, and travel arrangements
referrals increase your chances of interviewing at american express global business travel by 2x
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