*additional information*
*job number*
*job category*property leadership
*location*siari riviera nayarit a ritz-carlton reserve, carretera federal 200 tepic-puerto vallarta km 88 300 col., compostela, nayarit, mexico, 63720
*schedule*full time
*located remotely?*n
*position type* management
must be fluent in english and spanish
*job summary*
functions as the primary strategic business leader of the hotel component of the overall property with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to ownership. Verifies the implementation of brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that company sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of the company and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. The position is also responsible for oversight of the co-located residential component of the property with responsibility for owner and/or member satisfaction, financial performance, and verifies the achievement of all aspects of association governance. Builds strong relationships, trust, and confidence with boards of directors. Provides support to residential leadership team as needed to deliver on strategy residential experience. Champions the brand’s service vision for residential product and service delivery throughout hotel departments, ensuring alignment among leadership team. Represents the hotel and residences in all leadership actions.
*candidate profile*
*education and experience*
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major.
or
- 4-year bachelor's degree in business administration, hotel and restaurant management, or related major.
and
- a minimum of 5-year experience as a general manager in a luxury hotel of a world-renowned brand.
- experience as a general manager of a luxury hotel that employs at least 300 people and/or has $40m in yearly revenue.
- ability and willingness to work flexible hours including weekends, holidays and late nights.
*job specific tasks*
*business strategy development*
stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates marriott global strategic plan into one that can be executed on property.
*business strategy execution*
executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
*sales and marketing*
works closely with sales and marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with sales and marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
*talent management and organizational capability*
creates a cohesive and high-performance executive committee that continuously strives for positive results and improvement; coaches executive committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for