¿buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral; y que cuenta con diversidad de clientes líderes en varios sectores?
si es así, descubre la vacante que deintec tiene para ti e impulsa tu carrera en itposición: it application development tower lead / lead of application services and delivery excellenceexperiencia mínima: +8 yearsidiomas: inglés c1, c2 o nativoescolaridad: preferably scientific, technical or business discipline with an advanced degree preferred (ideally an mba)ubicación: méxicoesquema: preesencial azcapotzalcotipo de contrato: tiempo indeterminadohorario: lunes a viernespurpose of the positionstrong affinity to leadership and process.provide leadership and process experience to efficiently lead the application development towers the american it shared service center in mexico.lead and manage a team of qualified specialists located in mexico.compliance with corporate standards and processes of the americas application portfolio.implement and manage a core set of resources responsible for leading technologiesensure quality management on all new application development.responsible for operations, project go-live (hand-over to production) post go-live and permanent lifecycle management.assure quality and performance of external service partners providing application support / developmenttechnical sla/ola management, effectively manage project timelines and budget.security control of the external service providers providing application support / developmentclosely align and work with americas bu teams to deliver the overall is agendadefine organization test goals and test strategy, evaluate and align with larger is strategyeffective status reporting and interaction with senior managementmanaging cost of quality (coq)build, coach and manage pools of application resourcesmanagement of financials of provided services, incl.
service budgeting & forecasting, cost center management, license control and optimization.on-going optimization of all applications services delivered from the center in close alignment with the americas it management team and global functional towersrepresent the is delivery centre as an attractive employer on the local marketon-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaptionensure all new services are adhering to the linde standards.
authority to decide whether a service goes into production.principal responsibilitiesservice delivery responsibilities:manage the americas application ssc tower and act as single point of contactresponsible for coordinating technical change management related all americas applications in scopeensure services are delivered as per sla and customer expectationshold regular meetings with technical teams, peers about service quality and delivery.participate in infrastructure changes/implementation support as required.take on the role of technical project lead as part of bigger initiatives.process related responsibilities:-ensure process adherence and compliance to linde procedures & policies-ability to think, plan and execute within defined policies and objectivesability to deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk managementpeople management responsibilities:participate in selection of candidate and contribute in hiring strategy in the centerdecision-making on salary & band fitment within the team and across center with hrevaluation of idp's, plan for training calendar and ensure participation of relevant team membersidentification of high potentials and talent management.
develop and execute retention strategy, succession planning & other hr-related strategies from time-to-time.perform job evaluation as part of job evaluation committeeperformance management of direct reports along with functional manager.
review the appraisals of all team members.participate & be responsible as management team member for - rewards & recognition process in the center.ensure utilization of team memberslocal management & functional alignment responsibilities:responsible to ensure functional alignment is working by participating/ ensuring regular communication with and between functional managers, team managers and team members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.ensure that all new members are taken through induction of the alignment strategy & processesensure compliance with hr, legal, it security and statutory norms laid down by the ocal authorities as well as the group.evaluate and perform due diligence during new applications transition and retiring of existing applications.periodic catch-up and quarterly review of operations of operations of all applications that the role is locally responsible for.required critical behaviorsability to manage and motivate a global team and build a relationship of trust within and across teamsstrong team & visible leadership with influencing and conflict management skillsinfluence people in a positive way within and outside isability to build networks and partnershipscustomer intimacy & strong customer orientationadaptability and flexibility towards changedecision making with appropriate & timely executionpermanent willingness to listen, learn and changerole model in behaviors and attitude - go getter & positivemanagement representative - "face of management"solution oriented and looking for continuous improvementself-motivated & effective motivatorapproachablepassion for excellence and service-oriented attitudeflexibility in terms of working arrangements to meet the requirements of a global role is essentialself-responsible and pro-activestrives for results and continuous improvements ´required key skills (functional/technical)good communication skills both verbally and written in english language.able to demonstrate a logical and methodical approach to analysis, audit, troubleshooting and problem solvingability to build partnerships with customers and suppliersability to work together and motivate virtual americas ssc team membersexcellent people management skillsability to document guidelines & procedures in a way that can be understoodability to clarify ambiguity and drive for clear processes, roles & responsibilities.high ability to manage change and conflicts between teams and employees' cross cultures.ability to help to develop and realize the department / group is strategysolid understanding of is to drive business improvementsrequired experiencequalificationdegree standard education (preferably scientific, technical or business discipline) with an advanced degree preferred (ideally an mba)experienceshould have overall 8+ years of it exposure with minimum 4+ years of team management skillexperience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations are desirablehigh level knowledge on all business processes supported by the windows environmentextensive knowledge and experience of team management in an international environment and in a matrix organizationhas good understanding of technology and best practices in industryit consulting experience to be able to create concepts, presentation and run adequate workshops for the introduction and exploitation of new technologiesofrecemos:prestaciones superiores a las de la ley: (como: sgmm, seguro de vida, fondo de ahorro, vales de despensa, etc.)si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy.
en deintec, nos emociona contar con tu talentotipo de puesto: tiempo completo, por tiempo indeterminadosueldo: a partir de $80,* al mesbeneficios:caja de ahorroestacionamiento de la empresaseguro de gastos médicos mayoresseguro dentalseguro de vidavales de despensapregunta(s) de postulación:experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managersexperiencia:it exposure with minimum 4+ years of team management skill: 8 años (obligatorio)business processes supported by the windows environment: 4 años (obligatorio)it: 8 años (obligatorio)idioma:inglés avanzado (obligatorio)lugar de trabajo: empleo presencial