Job description
if you're looking for a career where you can make a real impression, join hsbc and discover how valued you'll be.
hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
we aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
we are currently seeking an experienced professional to join our team in the role of *administration business analyst*
*role purpose*:
this role is responsible for acting as the intermediator at the process of facturation and administrative follow up at diverse business processes regarding the staff, brands and atms topics.
we look for a highly developed soft skills professional with advanced level of english.
*main activities*:
- this role will carry out some or all the following activities:
- tps generation (raise requests in pioneer, meetings with global team for approval tracking.)
- follow up for rtb contract renewals (close contact with procurement, request psr, approval tracking)
- generation of risk acceptance and msii (meetings with parties involved, closure tracking, present closure documentation, rmm documentation).
- resource administration (raise jira ticket for ctool, renewal tps, onboarding tracking)
- jira tasks closure tracking
- archer engagement tracking and task closure (pre contract tasks, meetings with vendors and technical team)
*requirements*:
*qualifications required*:
*mandatory*:
- +2 years of experience in an administrative role as business analyst or a joint between the business and other stakeholders
- +2 years following up tickets preferably in the it industry, atms or baking network
- ability to work under pressure, for long periods either individually or as part of a team.
- ability to work with mínimal supervision.
- excellent problem-solving skills and ability to manage to resolution.
- proactive and self-motivated.
- flexible, confident and open
- good communication skills to interact with various business and local teams
- good communication skills to interact with global teams for third party follow up
*lenguage level*:
- english level - advanced conversational c1
*competencies*
- work effectively with cross-functional teams to achieve business goals.
- provide autonomy and leadership.
- multitasking communication skills
- strong organizational capacity
- ability to prioritize and coordinate multiple, complex, competing demands/work.
pay: $40,* - $80,* per month
application question(s):
- do you have at least 3 years of experience in an administrative or business analyst role?
- have you worked with ticketing tools such as jira or servicenow to follow up requests or incidents?
- have you participated in billing, procurement, or contract renewal processes?
- do you have experience working with global teams or stakeholders in english?
*language*:
- fluent english (required)
work location: hybrid remote in toluca, méx.