Job overview
the home delivery operations manager is responsible for ensuring the successful orchestration and performance of home delivery services, a critical component of our business that represents 10% of total sales across 14 shipping points in mexico.
key responsibilities:
* align home delivery operations with overall supply chain strategy and customer-focused objectives.
* define and maintain business rules for dispatch timing, delivery service levels, customer service protocols, and logistics coordination.
* monitor key performance indicators such as on-time dispatch, on-time delivery, and customer complaint rates.
* maintain accurate operational data and support the integration and optimization of multiple systems involved in home delivery.
what's special about this role?
this role ensures operational excellence through third-party order preparation and parcel delivery providers, aligning with strategic supply chain objectives.
supervisory responsibilities:
* lead a team of professionals with 2+ years of experience managing teams.
required skills and qualifications:
* 5+ years of experience in logistics or supply chain operations, preferably in last-mile delivery.
* strong analytical and problem-solving skills.
* experience managing third-party vendors and contracts.
* proficiency in dashboard tools and supply chain systems.
* negotiation and communication skills.
education:
* bachelor's degree in logistics, supply chain, business administration, or related field.