At american express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of team amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of american express.
how will you make an impact in this role?
we are seeking a strategic and results-driven sales manager to lead our telemarketing acquisition channel; a key pillar of our internal sales & digital leads sales strategy. This leadership role is central to driving customer acquisition, cross-selling, and revenue growth through high-performing telemarketing teams.
* how will you make an impact in this role?
we are seeking a strategic and results-driven sales manager to lead our telemarketing acquisition channel; a key pillar of our internal sales & digital leads sales strategy. This leadership role is central to driving customer acquisition, cross-selling, and revenue growth through high-performing telemarketing teams.
key responsibilities
· lead and execute strategies to maximize sales effectiveness by developing solution-selling skills and performance standards within the telemarketing team.
· drive customer acquisition and cross-sell opportunities by leveraging data-driven targeting models and channel optimization.
· manage and optimize the telemarketing sales pipeline, ensuring it is robust, high-converting, and aligned with acquisition targets.
· ensure cost efficiency, productivity, and sales quality kpis are consistently achieved within the telemarketing operation.
· collaborate with internal stakeholders in digital sales to effectively manage leads captured across online channels and optimize conversion by leveraging a targeted contact strategy.
· serve as a key contributor to growing the mexico customer base, especially through initiatives that impact revenue across internal channels.
· partner with the capabilities and ux team to improve the customer journeys and boost sales conversion through seamless, experience-driven solutions.
· motivate and energize teams by promoting a high-performance, customer-first culture within the telemarketing function.
minimum qualifications
qualifications
· minimum 5 years of experience in multichannel sales, with a strong focus on telemarketing and cross-sell.
· proven track record in managing acquisition processes, including structured methodologies and pipeline management.
· demonstrated ability to build, lead, and motivate high-performance sales teams in a telemarketing or call center environment.
· strategic and analytical thinker with strong sales execution and channel development expertise.
· excellent collaboration and influence skills, with the ability to work cross-functionally and externally.
· skilled in building top-tier sales teams through performance management and continuous enablement.
· strong interpersonal and stakeholder management skills.
· university degree in business or a related field.
· project management skills.
· fluent in english.
we back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* competitive base salaries
* bonus incentives
* support for financial-well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* generous paid parental leave policies (depending on your location)
* free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* free and confidential counseling support through our healthy minds program
* career development and training opportunities
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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