About the role
as a highly skilled administrative assistant, you will be responsible for providing exceptional support to the housekeeping division. Your key responsibilities will include managing and maintaining various reports, logs, and schedules, as well as ensuring that all administrative tasks are completed in a timely and accurate manner.
your key responsibilities
* manage and maintain reports, logs, and schedules for the housekeeping division.
* provide administrative support to the executive housekeeper and other members of the housekeeping team.
* oversee the preparation and maintenance of appraisal processes, including scheduling performance appraisals and documenting the process as required.
* manage and maintain various programs, including the gift and gear program and revenue reporting for the laundry, floral cart, mini-bar, and tuxedo programs.
* perform data entry, reporting, and communication of results using the performance management tool.
* ensure that the housekeeping office is properly tidy, organized, and sanitized.
* manage the random tracking tool with a high degree of accuracy and confidentiality.
* manage all supplemental pay administrative tasks with a high level of accuracy and confidentiality.
what we're looking for
* specific knowledge of principles and processes for providing exceptional customer and personal service.
* proficiency in various onboard systems, including encore and guest log.
* ability to create analyses, reports, and data entry.
* ability to communicate diplomatically with supervisors, crew members, and other divisions.
* ability to work positively and cooperatively in a diverse team environment.
* flexibility towards placement throughout the fleet.
* working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and software packages (e.g. Ms office).
requirements
* high school or equivalent education required.
* good knowledge of the english language required; ability to speak additional languages such as spanish preferred.
about you
you must be a highly organized and detail-oriented individual with excellent communication skills. You should have a strong understanding of administrative procedures and be able to work effectively in a fast-paced environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you!