Position: eligibility verification specialist
summary: our office in monterrey provides remote assistance to several medical offices in the united states. This position verifies insurance eligibility for future patient appointments, document eligibility notes and perform patient outreach as needed, providing excellent customer service.
candidates must reside in the monterrey metropolitan area to be eligible for this role.
essential functions of the job: (this list may not include all of the duties that may be assigned.)
* follow pediatric associates eligibility verification quality checklist to determine insurance eligibility
* review patient insurance for future appointments and identify eligibility requirements based on health plan
* use all available resources to determine insurance eligibility (e.g. system, web portals, phone)
* update patient insurance details accurately
* identify eligibility issues, communicate them to patients/parents and accurately document action taken
* complete all assigned appointments efficiently, within the expected timeframe
* communicate with office location via e-mail, microsoft teams and/or phone to coordinate patient callbacks for appointment rescheduling
* communicate effectively with supervisor, escalating issues as needed
* meet productivity standards as determined
education requirements: high school diploma or equivalent
knowledge, skills & abilities:
* knowledge of medical terminology, grammar, spelling and punctuation to type correspondence (preferred)
* skills in operating a computer.
* ability to read, understand and follow oral and written instruction in english and spanish.
* ability to speak english and spanish clearly and concisely.
* ability to establish and maintain effective working relationships with patients, employees and the public.
* detail oriented.
* word processing and computer experience.
experience: customer service
location: monterrey, nuevo león
additional information:
* paid training will be provided for the position.
* mandatory legal benefits
* life and accidents insurance after 3 months
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $15,000.00 al mes
beneficios:
* opción a contrato indefinido
* programa de referidos
* trabajo desde casa
pregunta(s) de postulación:
* para esta posición es necesario vivir en el área metropolitana de monterrey. ¿en qué municipio vives actualmente?
* ¿cuál es tu nivel de inglés?
lugar de trabajo: remoto híbrido en 66260, residencial san agustín primer sector, n. L.