About intouchcx
intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the job
we’re changing the way people think about customer care, and we need your help!
We’re looking for a recruitment manager to lead and manage our recruiting team. Reporting into the director of recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.
As recruitment manager, you will
- lead and manage recruiting teams while developing effective recruiting practices for volume recruiting
- provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
- support and help implement people-related change initiatives and recruiting deliverables
- support the development of strategic online recruiting presence - ex. Job bank, monster, linkedin, facebook, etc.
- track and report recruitment acquisition statistics while producing accurate and relevant metrics
- coach team members on development needs, career growth and learning opportunities
- help with special projects as needed
as recruitment manager, you have
- certificate or degree in business with a major in human resources
- 3-5 years of leadership experience in hr and/or recruiting, preferably in a contact center setting
- exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
- the ability to self-manage daily duties and time in a fast-paced, always changing environment
- the ability to organize and follow-up on multiple tasks with accuracy and timeliness
- creative problem solving and project management skills, with an eye for detail
- the ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- a service-oriented attitude with the ability to adapt to change and innovation
- a strategic mindset with the ability to plan and execute for a desired result