About the rolethis role is part of the g-spi (global support for platform integrity) team and is focused on document operations. Earner identity needs to be verified before they can start earning on the uber platform. This is done through collecting essential identity documents and verifying them against the legal policies. This is crucial for ensuring that uber’s doc processing operations remain compliant to the regulatory standards. Latam has multiple different rules and regulations and they can differ widely country by country. Ensuring that these rules are upheld is imperative to ensure that uber remains compliant with its licensing requirements to operate in the given country.as part of the g-spi identity team your job will be to ensure that the doc processing program continuously evolves to meet the regional requirements and work closely to advocate for the changes across cross functional teams including product, policy, operations, vendor operations etc.what you'll do:partner with regional compliance and safety operations to stay on top of any regulatory changes that may impact our businessoversee identity verification process by owning key scorecard kpis on processing accuracy, processing speed, cost, process automation and fraud detectionwork cross functionally to kick off improvement and back to health plans when any kpis under-performown all communications to regional stakeholders and leadership on business healthwork closely with operations and product to identify and deploy automationsconduct regular process deep-dives to ensure there are no gaps in the processbuild long term strategy for latam identity based on regional inputs and prioritiesbasic qualificationsminimum of 3/4 years of experience working in identity and regulatory spaceability to operate in a fast paced environmentability to manage and influence multiple cross functional teamsdemonstrated experience in managing large scale projectsability to work independently with little supervisionexceptional communication skills to work effectively with latam ops and commops leadershipprevious experience of working across multiple geographiespreferred qualificationsadvanced data analytics skills including sqlprevious experience working in a matrix organisationprevious experience of working with product and engineering for solutions designwe welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.offices continue to be central to collaboration and uber’s cultural identity. Unless formally approved to work fully remotely, uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
#j-18808-ljbffr