Integon is a part of the allstate corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, rv, motorcycle, small business auto insurance and more.
Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training.
Key responsibilities
conduct performance reviews, evaluates employee potential, and recommend employee promotions, merit increases, or terminations
manage team performance, and make recommendations/implement action plans to help employees succeed
identifies and addresses training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team
committed to creating and supporting an inclusive work environment and administering human resources guidelines and policies and resolves employee’s issues and concerns regarding these policies
effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable)
establish/communicate vision and mission messaging, job performance standards, and work procedures
direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience
develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations
manage and lead front-line employees (allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others
education
4 year bachelors degree (preferred)
experience
2 or more years of experience (preferred)
supervisory responsibilities
this job has supervisory duties.
Education & experience (in lieu)
in lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that allstate empowers everyone to lead, drive change and give back where they work and live.
Good hands. Greater together.
Direct general auto & life, personal express insurance, century-national insurance, abc insurance agencies, natgen preferred, natgen premier, seattle specialty, national general lender services, ars, rac insurance partners, mountain valley indemnity, new jersey skylands, adirondack insurance exchange, velapoint, quotit, healthcompare, ahcp, nhic, healthcare solutions team, north star marketing, euro accident.
It help desk support
hoy
descripción y detalle de las actividades
computer support -must know windows (xp -10)
basic networking
wireless understanding
must be able to support any computer / printing / connectivity issues
knowledge of camera security systems is a plus
microsoft office
experiencia y requisitos
high school or ged
1 to 3 years experience
bi-lingual
organización
femsa, s. de r.l. de c.v.
Giro
manufacturera
actividad principal
elevadores hidráulicos
número de empleados
1800
área
administración
contrato
permanente
turno
diurno
jornada
tiempo completo
estudios
carrera profesional
inglés
hablado: 90%, escrito: 90%
sexo
indistinto
job location may reflect multiple postings. Hoy.
Call center operations manager
hoy
job summary: the call center manager will oversee the operations for the entire call center, under the direction and in partnership with the consumer banking division. In addition to managing day to day operations, the manager will be accountable for team performance goals, and the execution of all support processes and procedures, in accordance with regulatory guidelines and performance expectations.
Duties/responsibilities:
establish and maintain a customer first service culture.
Coach, train and develop a team of supervisors and operational leads.
Ensure compliance with guidelines, regulatory requirements, policies, and procedures.
Optimize workflows and contact handling procedures, to improve the efficiency and productivity standards of frontline support teams.
Analyze customer support kpis, to ensure sla standards for interaction and case handling are met.
Support with recruitment, interviewing, onboarding and training of personnel to maintain high customer service standards.
Involved in strategic discussions with internal team.
Created wbr, mbr, qbr decks and facilitates meetings.
Supports rollout and execution of company directives, initiatives and process updates.
Attends weekly meetings: calibration sessions, weekly strategy meeting, wbr.
Facilitates internal meetings to maximize execution (weekly huddles).
Required skills/abilities:
excellent communication skills.
Advanced coaching and leadership abilities.
Proficient microsoft office suite or related software.
Bi-lingual with exceptional english language and writing skills.
Ability to manage escalated situations - superior problem solving and negotiation skills
maintain customer and team member confidentiality - good interpersonal and active listening skills
organizational skills, attention to detail and strong ability to multitask are essential
education and experience:
bachelor’s degree required.
1-3 year banking experience required
5+ years call center leadership experience.
Tipo de puesto: tiempo completo
salario: $9,000.00 - $10,000.00 a la semana
horario:
diurno
turno de 8 horas
pregunta(s) de postulación:
¿cuántos años de experiência tienes como operations manager?
¿cual es tu grado de escolaridad mas alto?
Educación:
bachillerato terminado (deseable)
idioma:
inglés (deseable)
lugar de trabajo: in person
it help desk support specialist
hoy
responsibilities:
assisting offices in multiple states to ensure that computers and networking are in place
working closely with corporate support teams
managing multiple projects
working with senior management to support the execution of company strategy
assisting with the integration of new locations, as added
providing it support for the entire organizations
additional responsibilities, as necessary
requirements:
1-3 years in a similar role preferred.
Strong knowledge of computer systems
1-2 years of office 365 experience preferred
associates degree in it or other related fields required, new grads are welcome to apply
ability to work both individually and as a member of a team
functional knowledge of remote access, networking, apple mobile device management, and pc configuration
proven high level of problem solving, critical thinking and implementation skills
basic knowledge of various video surveillance systems, such as honeywell and hikvision
basic knowledge of voip systems
benefits
imss 100%
vacations (after the first year)
christmas bonus
paid training
weekends off
mexican holidays off
pay: $4,500.00 - $5,500.00 per week
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