*customer success representative mexico*
*duties and key responsibilities*
- process orders, expedite orders, and provide order confirmations to customers
- support sales account managers
- give customers advice & information about products, provide sales information, and handle complaints
- maintain customer information within company databases
- answer and log incoming telephone calls in system
- participate in daily mbu (mini business unit) team meeting
- continually monitor the current company processes and suggest improvements, where needed
- collaborate daily with various other departments, such as finance, operations, logistics, and supply chain
- perform miscellaneous projects, administrative tasks, or general office duties as required by manager
*experience*
- english fluency is required, written and verbal
- 1-3 years of experience in customer service and sales administration, preferably in a manufacturing environment
- intermediate to advanced proficiency in microsoft office
- experience with an erp system is a plus traits & abilities
- customer-centric o exhibits strong customer service skills
- *we offer*:_
- *hybrid mode (2 home, 3 office)*:
- *$25,*,000 mxn/monthly*:
- *vacations: 12 days.
*:
- *vacations bonus (70%)*:
- *aguinaldo (30 días)*:
- *imss.
*:
- *saving fund (50% - 50%)*:
- *food vouchers 5%.
*:
- *medical security (familiar)*:
- *laptop*
tipo de puesto: tiempo completo
salario: $25,* - $30,* al mes
horario:
- diurno
prestaciones:
- seguro de gastos médicos mayores
- trabajar desde casa
- vales de despensa
idioma:
- inglés (obligatorio)