Key roles and responsibilities
we are seeking a skilled professional to join our team as a key account manager.
in this position, you will be responsible for driving growth and improving dealer performance based on established guidelines. Your primary objective will be to achieve set operating targets and increase profitability by implementing effective strategies, objectives, resources, and processes.
some of your key responsibilities will include:
1. monitoring and analyzing indicators defined by the company to ensure alignment with business objectives.
2. developing and deploying processes and standards for the network to ensure consistency and excellence.
3. handling customer complaints and suggestions in a timely and professional manner.
4. implementing projects to improve the service provided at dealerships.
key performance indicators (kpis):
* dealer performance improvement.
* operating target achievement.
* service quality enhancement.