Job overview
this luxury retail manager is responsible for driving business growth and ensuring exceptional customer experience.
* represents the brand in a larger luxury market
* hires and develops top-performing team members
* ensures premium visuals and product presentation
* understands the brand, products, and clients
key responsibilities include motivating the sales team, promoting brand goals, and listening to feedback. The role also involves collaborating with cross-functional teams to discuss stock levels, staying up-to-date on product knowledge, and delivering exceptional customer service.
key responsibilities
* brand ambassador: promoting the brand culture and core values as a representative of the company
* team performance: leading and inspiring a team to deliver exceptional customer service while instilling company values
* inventory management: trains and leads the team to ensure proper inventory handling and adherence to procedures
* interdepartmental collaboration: awareness of and active involvement in working with all departments
requirements include a bachelor's degree, ~8+ years of experience in retail management or similar roles, and proficiency with multiple online tools/apps such as order management system, adyen, power bi, and salesforce.