Overview
now hiring: spanish-speaking customer support specialist (voice & chat) – work from home
are you fluent in spanish and english? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.
what you’ll be doing
as a customer support specialist, you will be the first point of contact for our spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.
responsibilities
* deliver top-tier support in both spanish and english through voice and chat
* troubleshoot issues and provide effective resolutions with a customer-first mindset
* build strong relationships through clear and empathetic communication
* work closely with teammates to deliver consistent and high-quality service
* provide customer feedback to help us improve tools and processes
what we’re looking for
* 1+ year of remote/online experience in customer service or a similar role
* experience with bilingual customer support is an advantage
* excellent written and verbal communication skills
* experience with gorgias, zendesk, shopify, or similar tools is a plus
* calm and solution-focused under pressure
* familiarity with e-commerce and crm systems is a plus
* fluent in spanish and english
tech requirements
* personal computer or laptop with a minimum i5 processor
* reliable internet connection with at least 15 mbps upload and download speeds
perks and benefits
* competitive pay with annual reviews
* paid time off for rest and personal time
* monthly health stipend
* performance-based bonuses
* fully remote, permanent work-from-home setup
bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.
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