Lead the overall People & Culture strategy for SLS Playa Mujeres, ensuring an organizational culture aligned with the values of SLS, Ennismore, and Accor. This role is responsible for building high-performing teams, ensuring legal and corporate compliance, and delivering exceptional employee experiences throughout the pre-opening, opening, and operational phases of the hotel.
Key Responsibilities
* Ensure all leaders and team members understand and embody the values of SLS, Ennismore, and AIC.
* Design and execute the onboarding process across all hiring phases, guaranteeing a premium and consistent experience.
* Coordinate and facilitate corporate trainings such as SLS/Ennismore Induction, Personal Best Training, and other brand programs.
* Foster a positive, collaborative, and performance-driven work environment.
* Strengthen talent development through training plans, cross-training initiatives, and leadership programs.
* Ensure full compliance with Mexican labor laws, corporate policies, internal processes, and union regulations.
* Oversee administrative processes including terminations, absences, lateness, onboarding, and offboarding.
* Manage internal investigations and maintain accurate documentation.
* Work closely with the GM, VP People & Culture Americas, RVP P&C, and VP of Openings.
* Participate in regional meetings and build strong connections within the Ennismore/Accor network.
* Collaborate with key departments: Finance, Sales, Marketing, Revenue, PR, and Legal.
* Ensure smooth and consistent communication between corporate and property teams.
* Participate in P&L reviews, forecasting discussions, and alignment on hotel goals and priorities.
Expected Outcomes
* Build a fully staffed team aligned with luxury standards and a stable work environment.
* Implement all corporate processes efficiently and in full compliance.
* Ensure the hotel operates with a strong, service-driven culture.
* Serve as a trusted link between property, ownership, and corporate teams.
Professional Profile
* Previous experience as Director or Senior Manager of Human Resources/People & Culture in luxury hospitality.
* Strong knowledge of Mexican labor law, union relations, and compliance processes.
* Exceptional communication skills, emotional intelligence, and the ability to influence executive-level leaders.
* Advanced English required.