Technical support traineeenroute is seeking a technical support trainee to join our team on a project-based engagement.job overviewin this role, you will support day-to-day technical operations, assist in troubleshooting issues, and provide first-level support to users.you will collaborate with cross-functional teams to ensure timely resolution of incidents and contribute to maintaining system stability and user satisfaction.qualifications1-2 years of experience in web development or technical support roles (junior level).solid knowledge of javascript, html, and css.basic understanding of web development principles and front-end architecture.experience analyzing technical issues in web-based environments.ability to read logs and analyze system behavior to identify potential root causes.strong written and verbal communication skills for clear documentation and issue reporting.advanced english level.experience working with adtech platforms or digital advertising technologies (such as ad tags, tracking pixels, google tag manager, or campaign tracking tools).key responsibilitiestriage and investigate incoming technical issues and support tickets.analyze logs, system behavior, and reported symptoms to identify root causes.reproduce reported issues and validate problems when possible.detect recurring issues and identify patterns across multiple cases.document findings, troubleshooting steps, and technical observations clearly and accurately.escalate issues to engineering or senior support following defined processes.track issue status and follow up to ensure proper resolution.support validation of fixes and confirm successful issue resolution.maintain internal documentation, faqs, and troubleshooting guides.participate in training sessions, shadowing, and continuous improvement initiatives.contract typeper project.benefitsmonetary compensationyear-end bonusimss, afore, infonavitmajor medical expenses insuranceminor medical expenses insurancelife insurancefuneral expenses insurancepreferential rates for car insurancetdu membershipholidays and vacationstaquitos rewardsamazon gift card on your birthdaywork-from-home bonusequal employment opportunityenroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.this policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#j-*-ljbffr