Job overview this business systems i role is for a critical incident response coordinator with 0 - 2 years’ experience in the position. The role has responsibility to drive major incidents to resolution in a timely manner by coordinating all required stakeholders on a technical bridge. Communicate the business impact and current troubleshooting actions to the required audience via email, sms, or service now alerts in the pre‑determined cadence (every 1 or 2 hours). Under supervision of the business system ii coordinator summarize and distribute the major incident resolution details. Craft and distribute the rfo (reason for outage) post‑mortem document, which summarizes the outage, provides a detailed timeline, identifies any gaps (process or technological), and outlines the business impact. Send daily reports to the required stakeholders of all open, pending and recently resolved p1 and p2 tickets via the maintained cirt incident tracker document. Responsibilities monitors cirt hotline chat and email for incoming major incidents, and drives the engagements to resolution while communicating the status to the required stakeholders. Manages the incident tracker and summarizes open, pending, and recently resolved p1/p2 tickets in daily status report emails to the required stakeholders. Under supervision creates post‑mortem documentation for all major incidents via the rfo (reason for outage) document and works with problem management (if available) to create a problem record where required. Requirements associates degree preferred or equivalent experience (it service management, call center training) 2 years of experience experience in a customer service environment good problem solving critical thinking organizational skills communication skills multitasking ability to command a technical bridge information system servicenow functionality and usability. Ms excel functionality and usability we offer attractive base salary major medical expense plan life insurance saving fund: 10% of your base salary christmas bonus averaging 30 days' pay for every year grocery & restaurant vouchers if you are interested, please send your resume in english equal employment opportunity compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law. J-18808-ljbffr