*location*: on site | *position type*: full-time
are you passionate about providing outstanding patient service and have a background in healthcare administration? We are seeking a *medical receptionist* to join a leading ophthalmology practice. In this fully remote role, you will be the first point of contact for patients, responsible for scheduling appointments, verifying insurance, conducting follow-ups, and supporting the clinical and administrative teams. Your work will directly impact the quality of patient care by ensuring smooth communication and operational efficiency throughout the patient journey.
*key responsibilities*:
- answer incoming calls in a professional and courteous manner.
- schedule, confirm, and reschedule appointments using electronic health record systems.
- verify insurance coverage and obtain pre-authorizations when required.
- handle medical record requests and ensure compliance with privacy regulations.
- conduct appointment reminders, patient follow-ups, and reactivation outreach.
- support patient billing follow-ups with a respectful and service-oriented approach.
- educate patients pre-surgery and collect feedback post-procedure to enhance care quality.
- maintain accurate and timely documentation of all patient interactions.
- collaborate with clinical, billing, and administrative teams to deliver seamless service.
- minimum 1 year of experience in a medical office or healthcare contact center.
- proficient in electronic scheduling and medical record systems.
- excellent communication, organizational, and customer service skills.
- familiarity with insurance verification and authorization processes.
- maintains a high level of professionalism, confidentiality, and attention to detail.
Join a supportive, patient-centered team and make a real difference from the comfort of your home. If you're detail-oriented, tech-savvy, and passionate about healthcare service, we’d love to hear from you!
Tipo de puesto: tiempo completo
sueldo: a partir de $25,000.00 al mes
pregunta(s) de postulación:
- tienes experiência dentro del área medica (oftalmología de preferencia)?
Experiência:
- como asistente personal: 1 año (obligatorio)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial