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*who we are*in august 2020, cisco systems completed the acquisition of thousandeyes, which now forms the thousandeyes business unit within cisco's network services business group, and is a foundational component of cisco's growing observability business.
*what you'll do*as a global scale specialist (gss) you will showcase your "customer first" attitude, your passion for service and enjoyment of learning new technologies.
as part of this exciting role, the gss will lead a portfolio of thousand eye's highest volume customer segment.
by leveraging technology, team-building, and data-driven programs, the global scale specialist will efficiently drive adoption through one on one and one on many customer engagements.
this team is responsible for a majority of the customer lifecycle: implementation, customer enablement, escalation management, and account planning.
*specifically, you will...*- ensure success of the customer journey as measured by adoption and health scores- communicate objectives and ensure timely delivery of solutions- provide regular reporting on customer health and utilization- develop customer engagement programs at scale (webinars, digital onboarding, etc.
)- provide consistent customer engagement via manual and automated touchpoints- developing long-term relationships with your thousandeyes customers- become a trusted adviser for the partners and operational teams via the thousandeyes platform- forecast and track key account metrics- help drive customer renewal- assist with high severity requests or issue escalations as needed*qualifications*- a standout 'customer first' attitude- outstanding communication and problem-solving skills- excellent listening, negotiation and presentation skills- strong proficiency in written and verbal english- proven background in lead generation and prospecting- at least 3 years of professional experience in account management or similar- ability to work with various business units- proficiency with crm tools (salesforce, gainsight, etc.
)- data-driven and strong analytical background- highly organized with outstanding follow-up skills- technically adept, understanding of software and how businesses use software- passion for cloud technologies- experience in creating and delivering presentations- bachelor's degree preferred or equivalent experience in saas and cloud technologies- previous saas experiencecisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
*why cisco*wearecisco, where each person is unique, but we bring our talents to work as a team and make a difference, powering an inclusive future for all