Job description
this role requires you to manage delinquent accounts, negotiating payment arrangements that benefit both the customer and our organization.
* you will be responsible for resolving delinquencies, staying available for phone calls and demonstrating excellent customer service skills.
* you must research solutions for customer disputes, questions, and concerns related to account status.
* maintaining standard delinquency percentages and clearance ratios for individual portfolios is essential in achieving quality assurance scores.
requirements
* a high school diploma is required; a bachelor's degree is preferred.
* you should have knowledge of collections techniques, business practices, and related state and federal regulations.
* intermediate ms office skills are necessary.
* fluent english language skills are required.