We are looking for a leader to drive the transformation of our service management practices.
this role is pivotal in shaping how we manage and deliver it and business services across our organization.
as a service management lead, you will play a key part in developing service portfolio management practices, defining service models, and establishing clear service ownership across business and technical domains.
you will bring together service owners and key stakeholders to improve service mapping and ensure alignment between business needs and technical delivery.
your focus will be on driving improvement, fostering collaboration, and enabling teams to enhance performance and deliver greater business value.
you will build a strong community of practice and cultivate a culture of continuous improvement.
this is a strategic and hands-on role for someone who thrives in complex environments and is passionate about making a measurable impact.
about your job
* lead the development of service portfolio management practices
* define service models and establish clear service ownership
* bring together service owners and key stakeholders to improve service mapping
* ensure alignment between business needs and technical delivery
this role requires experience in service management, ideally with hands-on knowledge of servicenow and itsm frameworks.
a degree-level education is required, and you should be comfortable working across both business and technical domains.
you will be a true connector and communicator, able to bring people together, align goals, and drive progress.
structured, strategic, and always looking for ways to improve, you believe that great service management is about people, not just processes.
this is an opportunity to shape the future of our service management practices and make a real difference in our organization.
about us
we are a global leader in mining and rock excavation, offering equipment, tools, service, and digital solutions that drive productivity and sustainability.
we continue to invest in smarter service management practices that align it with business outcomes.
this role is part of our ongoing efforts to transform our service management capabilities and drive business success.
what we offer
* a challenging and rewarding role with opportunities for growth and development
* a dynamic and supportive team environment
* the chance to make a real impact on our organization's success
this is a full-time role based in one of our key locations – stockholm, tampere, or dublin.
you will work in a hybrid setup, with flexibility to collaborate across borders and time zones.
we aim to create an inclusive culture where people can be themselves and reach their full potential.
we value diversity and invest in supporting each other, learning together, and celebrating our differences.
how to apply
to apply for this role, please submit your application no later than august 15, 2025.
include your resume and cover letter in english.
please note that we don't accept applications by email.
job id: r0079349.
we utilize assessment tools to safeguard objectivity.
when you apply, you will receive an invitation via email to a personality and logic ability test.
feedback comes immediately after the test has been completed.
the selection process begins after the application deadline.
interviews are planned to start in week 34.