Avanciers is hiring microsoft dynamics product support engineer for one of our fortune 500 clients.
this is a long termed duration role with the client.location: remote/mexicotitle:microsoft dynamics product support engineerduration : full timelocation: mexico city/guadalajara sonata officejob description:as a product support engineer you will represent microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/product/business complex problems in microsoft dynamics products and manage relationships with those customers.key responsibilities:ability to take technical/functional leadership in one specific product or area of business processes.own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.drive the communication with the customer to ensure the customer has confidence on problem resolutiondefine and understand the customer issue by creating adequate reproduction scenarios.research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.act as the l2/l3 (level-2/level-3) support to solve the customer issuecollaborate with cross-group peers both proactively and reactively.produce quality documentation.required/minimum skills/qualifications:minimum 2+ years relevant experience as technical/functional consultant or engineerengineering or master's degree in computer science/information technology (it) or equivalentrelevant product certifications from microsoftexcellent communication skills - verbal, listening, and written (including technical writing).should be willing/flexible to work in shifts and weekends.experience & expertise in one of these areas is mandatoryms dynamics 365 – f&o – technical engineer/consultantgood knowledge in dynamics 365 f&o functionality overviewgood knowledge in azure cloud services, lcs and sql queriesgood development skills (x++, .net)strong experience in customization and configurationstrong knowledge data migration and power platform integrationgood experience with security and role-based access controlms dynamics 365 – f&o – finance functional engineer/consultanthands on experience with finance modules & configuration and customizationstrong knowledge in localizations, compliance and regulatory standardsstrong working knowledge in all business scenarios of general ledger, accounts receivable & accounts payablegood knowledge in budgeting, forecasting & fixed asset managementms dynamics 365 – scm functional engineer/consultantstrong knowledge in supply chain business processesexcellent dynamics 365 product knowledge/experience in inventory management, sales order processing, procurement & sourcinggood knowledge manufacturing and production control, master planning, whm & awhmgood in sql queriesms dynamics 365 – ce – functional engineer/consultantstrong experience of business process in sales, marketing, customer service, field service and project operationsexperience with integration tools and methods to connect d365 ce with other systems - good with power platform integrationazure infra, windows admin knowledge will be a plusgood in sql queries