*job details*
*manage operational performance 40%*
- *lead a team of 8-10 billers*:
- *expertise in managing functions for billing, credit rebill, dispute resolution and invoice uploads*:
- identify and assess complex problems for area of responsibility
- ensure smooth process migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact
- plan, coordinate, and monitor operations performance on agreed upon slas and key metrics
- ensure accuracy of outward-bound invoicing
- put in place preventive and corrective actions for erroneous billing
- alignment to strategic direction set by senior management when establishing near-term goals
- focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
- plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
- develop and publish weekly / monthly / quarterly key performance indicators (kpis) to stakeholders and executive management
- ensuring the team completes billing requirements to meet daily and month-end deadlines
- ensure regulatory requirements, internal controls, and policies and procedures are followed
- ensure timely monthly/ quarterly / annual closing of books of accounts and support in internal/external audits
- lead through transitions and increase organizational performance driving and embedding many competing initiatives
*people management 35%*
- manage billing analysts
- build high performing team and foster an inclusive environment
- accountable for performance management, talent development and succession planning
- coordinate activities of team members engaged in processes and sub-processes to deliver
- monitor productivity and efficiency of teams on a periodic basis
*stakeholder management 15%*
- build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- work closely with relevant stakeholders to drive the process strategy
- support queries related to billing disputes, third party portals
- monitor and communicate process health in a timely and effective manner through the monthly performance dashboard
- close communication and partnership with internal audit teams as well as group external auditors
- responsible for business escalations and provide active resolutions
*drive process improvement strategy 10%*
- drive the defined process initiatives
*education, experience, skills*
- bachelor’s/master’s degree in accounting, finance or business administration.
- continuous improvement training (e.g., lean / six sigma) desirable
- *over +10 years of experience in finance operations work with deep expertise in order to cash function*:
- continuous improvement mindset
- demonstrated ability to manage medium sized teams and adept at building resiliency within them
- possess a strong customer service acumen
- self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes
- english verbal and written communication skills.
- experience working in a shared service environment
- *managed up to 10 team members*:
- ability to work across diverse cultures and backgrounds
*core competencies*
*concept strength*:
- identifies connections and interdependencies
- thinks creatively. Analyze complex situations and generate solutions
*agile & resilient*:
- cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
- creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.
*change management*:
- demonstrates openness to new approaches and ideas
- defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
- progresses productively under conditions of change and ambiguity
*process mindset*:
- optimize and continuously improve financial processes and other businesses
- results are driven with a passion for continuous improvement
- can understand, develop, and adhere to processes, identification and implementation of simplification
- standardization and process improvement while looking for proactive optimization
*personality*:
- international working experience
- very strong in interpersonal skills, planning and organizing skills, service orientation,
- good communication, good in articulation, flexible and intellectual adaptability
- delivery & results focused, customer focus and passion for excellence
- flexible with high level of integrity
johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.