Design and craft extraordinary experiences that exceed guest expectations as an experience manager at a leading luxury hotel brand. Elevate each stay, drive demand, increase revenue, and strengthen loyalty through personalized and memorable experiences.
the ideal candidate will be responsible for designing, evolving, and overseeing unique experiences for guests, ensuring coherence, excellence, and consistency in every interaction. As an ambassador of the service culture and spirit of hospitality, they will lead initiatives that reinforce the hotel's identity as a leader in unforgettable experiences.
* develop and implement innovative experience concepts that align with the brand's value proposition and appeal to diverse customer profiles.
* create comprehensive and personalized itineraries that combine hotel services with local attractions and respond to different customer needs.
* collaborate with cross-functional teams to maximize the reach and profitability of experiences.
* maintain high standards of quality and attention to detail in all aspects of experience delivery.
this role requires a passion for service, exceptional empathy, and excellent communication skills. The ideal candidate will have a proven track record in luxury hospitality, preferably in guest relations, concierge, marketing, or events. They will also possess creativity, aesthetic sensibility, and a sense of constant innovation.
the successful candidate will be able to design customized experiences for diverse guest profiles, manage multiple projects, and coordinate multidisciplinary teams. Proficiency in technological tools, such as crm systems and itinerary design software, is essential. Knowledge of global trends in luxury, wellness, gastronomy, and local experiences is highly valued.
hilton offers a dynamic work environment where talented individuals can grow and develop their careers. As a leading global hospitality company, hilton spans the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.