Vacante para la empresa favma en polanco - miguel hidalgo, ciudad de méxico
licenciatura / carrera técnica o afín. Puede ser estudiante, recién egresado, sin concluir.
Inglés avanzado. Comunicación con clientes extranjeros.
Manejo de crm hubspot o similar.
Conocimiento de google suite, excel, correo electrónico y whatsapp business.
Conocimientos y habilidades técnicas
uso de crm
agilidad tecnológica y atención al detalle en captura de información.
Conocimientos básicos de reportes en excel.
Enfoque en servicio al cliente con orientación empática y detallista.
Responsabilidades principales
atender contactos de clientes por correo, whatsapp y teléfono, asignándolos al asesor correspondiente.
Capturar de manera precisa la información de clientes en crm.
Brindar un servicio empático y orientado al detalle.
Dar seguimiento a clientes de alto perfil en tiempo y forma.
Colaborar con el equipo de operaciones para mantener altos estándares de servicio.
Proponer mejoras en procesos de atención al cliente.
Especificaciones
sueldo
prestaciones
lugar de trabajo - polanco.
Nível de educación deseada
superior - cursando
nível de experiência deseada
nível inicial
función departamental
administrativo / secretarial
industria
hospitalidad
habilidades
servicio al cliente
actitud de servicio
comunicación efectiva
overview
we are pepsico
join pepsico and dare for better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of pepsico means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as sabritas, gamesa, quaker, pepsi, gatorade and sonrics, has been a part of mexican homes for more than 116 years.
A career at pepsico means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
Know more: pepsicojobs
join pepsico, dare for better.
Responsibilities
the opportunity
the customer service data analyst is responsible for interpreting data, analyzing results using statistical techniques, and providing ongoing reports for frito-lay north america (flna), developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality, maintaining site and cs performance metrics through the use of standard processes and best practices. The csr will be expected to directly influence decision-making processes and contribute to the overall success of the organization.
Your impact
interpret data, analyze results using statistical techniques, and provide ongoing reports.
Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Ensure data accuracy, kpis (key performance indicators) calculation, sla (service level agreements) metrics and deliver dashboards and reports in a frequency that enable decision making and organizational success.
Improve process efficiency through automation and enhacements in current tools used for order processing.
Backfill other csrs (customer service data analyst) on vacations.
Qualifications
who are we looking for?
Education
education: bachelor’s degree in mathematics, economics, computer science, information management, statistics, or related field.
Experience
1-3 years of frito lay sales/supply chain/data experience
fluent in english
strong knowledge of and experience with reporting packages (e.g., tableau, power bi), databases (e.g., sql), programming (e.g., python, r), and statistical packages (e.g., sas, spss) and high profiency of excel.
Strong verbal and written communication skills to effectively interact with all levels of management.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Demonstrated ability to work in a results oriented, challenging environment.
What can you expect from us
opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our wellness line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.
Accounts payable supervisor - customer service
accounts payable supervisor - customer service/support
position summary
the accounts payable supervisor is focused on delivering exceptional customer service to all stakeholders including ey client service employees, us finance, the americas people team (apt), the enterprise support services (ess) community and external parties with transactional finance inquiries. The supervisor is the point of escalation for urgent matters or for issues that cannot be resolved by the customer service representative. In addition, the supervisor will work with internal stakeholders to provide awareness of policy and policy education. The supervisor is responsible for projects identified by managers, supervisors and/or us finance leaders. The supervisor should have a continuous improvement mindset used to identify and lead projects that implement these improvements.
Supervise an in-bound call center and a centralized mailbox for finance-related queries in accordance with established department and firm policies, procedures, and service level agreements (slas). This includes assisting the manager with tactical planning, monitoring results and established benchmarks, and to meet department goals.
Essential functions of the job
develops and create reports from internal call management system and analyze metrics to make recommendations.
Develops representatives through ongoing coaching, mentoring, and training.
Provide a positive work environment that fosters teamwork and promotes employee retention.
Develops and inspires a team of customer service representatives.
Challenges existing processes and approaches; prioritizes and manages the implementation of department initiatives and projects that improve operational efficiency, effectiveness, internal controls, and/or customer service.
Implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or excellent customer service.
Creates reports, reviewing customer service analytics and kpi metrics to identify customer service trends and provide improvement recommendations.
Uses observations made while supervising representatives and having discussions with stakeholders to improve processes and provide policy related recommendations to leaders and the business.
Analytical/decision making responsibilities
supporting our internal partners/employees to navigate through our complex finance systems, policies, and procedures.
Frequently educating our partners/employees on policies and procedures.
Supporting our partners/employees to have a better user experience with our complex finance systems.
Challenges existing processes and approaches and drives strategic innovative suggestions.
Implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or excellent customer service.
Approves operational policies and procedures.
Approves benchmarks and/or kpi measurement programs.
Provides leadership in analyzing resolving and determining root causes of complex issues.
Knowledge and skills requirements
requires advanced knowledge of finance policies and procedures.
Advanced proficiency with firm standard technology including windows, excel, word, outlook and our financial sap systems.
Ability to anticipate clients’ needs based upon trend information and client dialogue, and facilitate enhancements where appropriate.
Resolves client issues proactive and timely.
Approve work stream procedures and staff training to minimize disruption of services.
Effectively prioritizes responsibilities and manages multiple competing priorities.
Experience and knowledge of change management principles, methodologies, and tools.
Ability to analyze complex problems and deliver insightful and practical solutions.
Acute business acumen and understanding of organizational issues and challenges.
Ability to work in a team and to influence and engage with others.
Exceptional communication skills - both written and verbal; excellent active listening skills.
Flexible and adaptable; able to work in ambiguous situations.
Prior call center management experience.
Prior management or work experience in accounting operations such time & expense, accounts payable, general ledger and accounts receivable.
Experience in implementing call center best practices, including developing and implementing policies, procedures, service level agreements, and training.
Supervision responsibilities
performs duties and responsibilities with limited supervision.
Trains, develops, mentors and motivates representatives including setting performance expectations and providing regular ongoing balanced performance feedback.
Exercises a high degree of independence and autonomy.
Promotes an environment that encourages effective teamwork and collaboration.
Manages expectations of customers and approves standards for delivering quality customer service.
Other requirements
working hours, flexible w
customer service representative ey gds mex
about the job
*position summary:*
job requirements
high school diploma or equivalent required.
Specific knowledge of finance & accounting is preferred.
Approximately 0-7 years of related experience preferred.
Customer service call center experience preferred.
100% fluent in english in both written and verbal forms. (mandatory).
Essential functions of the job
performs duties and responsibilities with limited supervision in accordance with department policies and procedures.
Provides call center support to ey personnel and external parties regarding finance transactions.
Escalates calls to leadership as appropriate.
Documents inquiries and resolution status.
Identifies process issues and suggests solutions.
Assists with special projects as requested.
Meets production volume and quality standards as outlined by department management.
Additional responsibilities
act as a mentor, trainer, and knowledge resource to less experienced staff.
Collaborate and knowledge-share best practices to improve department efficiencies.
Act as a point of escalation for urgent matters.
Analytical/decision-making responsibilities
understands the firm’s business, organization structure, and finance operations.
Frequently educating our partners/employees on policies and procedures.
Knowledge and skills requirements
ability to research, analyze, interpret, and document customer inquiries.
Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
Highly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy.
Exhibits a positive can‑do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job.
Proficient with firm standard technology including microsoft office and microsoft outlook.
Bs/ba degree in business management, finance, accounting, or equivalent experience is a plus.
Supervision responsibilities
this position reports to the customer service supervisor.
Other requirements
working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
What we offer
at ey, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help ey become even better, too.
Customer service representative - associate ey gds
about the job
position summary:
job requirements
high school diploma or equivalent required.
Specific knowledge of finance & accounting is preferred.
Approximately 0-7 years of related experience preferred.
Customer service call center experience preferred.
100% fluent in english in both written and verbal forms. (mandatory).
Essential functions of the job
performs duties and responsibilities with limited supervision in accordance with department policies and procedures.
Provides call center support to ey personnel and external parties regarding finance transactions.
Escalates calls to leadership as appropriate.
Documents inquiries and resolution status.
Identifies process issues and suggests solutions.assists with special projects as requested.
Meets production volume and quality standards as outlined by department management.
Additional responsibilities
act as a mentor, trainer, and knowledge resource to less experienced staff.
Collaborate and knowledge-share best practices to improve department efficiencies.
Act as a point of escalation for urgent matters.
Analytical/decision-making responsibilities
understands the firm’s business, organization structure, and finance operations.
Frequently educating our partners/employees on policies and procedures.
Knowledge and skills requirements
ability to research, analyze, interpret, and document customer inquiries.
Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
Highly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy.
Exhibits a positive can‑do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job.
Proficient with firm standard technology including microsoft office and microsoft outlook.
Bs/ba degree in business management, finance, accounting, or equivalent experience is a plus.
Supervision responsibilities
this position reports to the customer service supervisor.
Other requirements
working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
What we offer
at ey, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help ey become even better, too.
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