*summary*:
*about the role*:
*#li-hybrid*
*location: mexico city*
*key responsibilities*:
- build customer journeys and configure deployment schedules in salesforce marketing cloud (sfmc)
- validate segmentation logic, ensure accurate data extension configurations, and monitor deployments, resolving issues in collaboration with the cep team.
- ensure proper ingestion of content and metadata, both manually and via automated processes
- collaborate with qa (quality assurance?) Specialists to review campaign quality and ensure alignment with business objectives
- coordinate with cross-functional teams across time zones to ensure timely and accurate campaign execution
*essential requirements*
- bachelor's or master's degree in technology or business administration
- 5+ years of hands-on experience in sfmc campaign operations
- strong understanding of data platforms, customer journeys, and marketing automation tools
- proficiency in amp script, html, css, javascript, and modules like journey builder, automation studio, and contact builder
- familiarity with customer data platforms (cdp), marketing cloud intelligence (mci), and pharmaceutical commercial data landscapes
*soft skills*
- strong analytical and problem-solving skills
- excellent communication and collaboration abilities
- ability to manage multiple projects under tight deadlines
- knowledge of gdpr and data protection regulations
- comfortable working in a matrixed, global environment
- adaptability to emerging technologies, including gen ai and agentic ai
- language: english - full proficiency
*commitment to inclusion*
novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
division
us
business unit
universal hierarchy node
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
functional area
marketing
job type
full time
employment type
regular
shift work
no
*ajustes de accesibilidad*: