Job details
*employment type*:
full-time
*location*:
san pedro garza garcia, nuevo leon, mexico
*job category*:
information systems
*job number*:
wd30241026
*job description*:
*key responsibilities*:
provide technical & functional solutions for iscala erp system users, developing complex business solutions while assisting hyper care assistance to end users.
*functional deployment*: manage functional deployment responsible for build, sit, uat & end-users training, serving critical, time-sensitive, and complex iscala erp implementation.
*users support*: take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iscala erp systems, as well as the related edge apps ecosystem.
Responsible for the development, troubleshooting, and users’ assistance for iscala erp systems, as well as the related edge apps ecosystem.
Provide advanced troubleshooting on complex systems involving interactions between iscala erp, databases, external edge apps integrations, including development and support.
Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.
Automate processes and secure workflow integrations using epicor service connect and other technologies.
Develop reports using ms sql server ssrs and other epicor technologies.
Resolution and investigation of technical issues on the iscala ecosystem. Root cause analysis and resolution of any iscala related interfaces.
Ensure customer satisfaction through effective communication and problem resolution and comply sla standards.
Conduct training sessions for end users to enhance their understanding of iscala features and functionalities.
Participate in system upgrades and testing to ensure functionality and performance.
*qualifications*:
bachelor’s degree in computer science, information technology, or a related field.
6-8 years of hands-on experience in iscala technical support or a similar role.
Strong knowledge of iscala erp system and related technologies.
iscala technical development
ms sql server 2019, ssrs report development, ssis development, sql programming
epicor service connect integrations development
excellent communication and interpersonal skills
fluent in english (required)
strong experience with database management and complex sql scripting.
Ability to work independently and as part of a team in a fast-paced environment