Overview
we are seeking a key account manager to manage, nurture, and grow existing client relationships with hbx group. This role is essential in ensuring client satisfaction, driving account performance, and identifying opportunities for incremental growth. You will be responsible for client onboarding, operational optimization, and ongoing engagement, while collaborating cross-functionally to deliver a seamless and impactful customer experience.
responsibilities
client relationship management
* maintain and strengthen relationships with assigned key accounts.
* conduct regular client meetings, monthly performance reviews, and reporting.
* serve as the main point of contact, ensuring timely resolution of issues and alignment with client goals.
account activation & optimization
* understand client operations across departments (e.g., tech, pricing, mapping).
* support onboarding of new products and services using salesforce and salesloft.
* monitor account performance and implement optimization strategies for distribution and pricing.
growth & retention
* identify upselling and cross-selling opportunities based on client needs and market trends.
* build rapport across various levels of the client’s organization.
* collaborate with internal teams to ensure delivery of client-specific solutions and improvements.
required skills
* strong relationship-building and account management capabilities.
* commercial acumen and consultative selling approach.
* excellent communication, negotiation, and influencing skills.
* ability to manage multiple projects and adapt to changing priorities.
* analytical mindset with the ability to interpret data and drive decisions.
* proactive, customer-focused, and results-oriented.
required tech skills
* proficiency in salesforce, salesloft, and bi tools (e.g., tableau).
* strong command of microsoft excel and powerpoint.
* basic understanding of api functionality and travel tech platforms.
qualifications & experience
* 5+ years in account management, sales, or client services.
* fluent in english and source market language (essential).
* willingness to travel up to 30% for client visits and meetings.
* experience in matrixed organizations and tech-enabled environments.
* background in travel, financial services, or related industries is a plus.
at hbx group, we believe that diversity drives innovation and makes travel a force for good. We\'re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
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