Blackhawk industrial mexico leader in mro distribution is looking for customer service representative mro
*main activities*
- respond appropriately and in a timely manner to all customer and account manager incoming communications.
- analyze and assess customer needs completely and accurately with efficiency.
- work with suppliers and account managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per os ticket
- process customer orders, rmas and gtos and purchase material's to fill customer orders.
- review and maintain inter portals daily for potential late orders, rmas, items not on a po and unapproved orders.
- recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
- perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
- invoices
- perform monthly inventory reconciliation for all consigned inventory locations.
- identify and resolve root cause issues by working and communicating with responsible
- maintain a deep understanding of systems (sap y oracle) suppliers' systems/websites and usage of those systems cross functional teams to minimize repetition of the original issue
*requirements*:
- excellent critical thinking skills to analyze and solve problems.
- 1 year of experience in cutting tools, abrasives and mro areas needed.
- diligence and detail oriented.
- ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.
- exhibit the bhid core values to work well with others, contribute to the team and to work with customers, suppliers and other bhid personnel.
- proficient in and comfortable with basic computer operation.
ability to learn new software programs as a user.
- experience in industrial field, b2b sales and/customer service.
- high school diploma or equivalent required.
- urgency and responsibility sense.
- minimum 1 year previous experience in customer service or inside sales preferred.
*benefits*
- major medical insurance
- life insurance
- saving found
- retirement found
- by law benefits and more
- monday-friday 8:00 to 5:00 p.m.
*salary*: $17,* - $22,* per month
work location: in person