It support specialist opportunity
we are seeking a skilled it professional to join our team as an it support specialist. The ideal candidate will have strong technical knowledge and excellent problem-solving skills to provide exceptional support to our clients.
this role requires a proactive and detail-oriented individual who can work effectively in a fast-paced environment, providing 24/7 support coverage for our client platform.
key responsibilities:
* implement feature requests and provide technical solutions in coordination with the development team to ensure seamless delivery of services.
* respond to and manage technical support inquiries, ensuring quick turnaround and resolution to meet our high standards.
* troubleshoot system bugs and escalate complex issues to the it manager when necessary to maintain efficient operations.
* coordinate with internal teams to deploy code updates and fix system configurations to guarantee optimal performance.
* maintain clear and up-to-date technical documentation to facilitate knowledge sharing and collaboration among team members.
required skills and qualifications:
* a bachelor's degree in information technology, computer engineering, or a related field is required.
* at least three years of experience in it support, system administration, or helpdesk roles is essential.
* the successful candidate must be proficient with remote access tools, ticketing systems, and cms or web-based platforms.
* strong problem-solving abilities and attention to technical detail are crucial for success in this role.
* excellent written and verbal communication skills are necessary for effective collaboration with the team.
* a proven track record of working independently and performing well under pressure is highly valued.
benefits:
* competitive salary based on experience.
* friendly, collaborative, and inclusive team culture.
* opportunity to work on innovative, international digital projects.
system requirements:
* desktop/laptop with intel core i5 processor.
* 4gb ram for multitasking requirements.
* a workstation free from noise and distractions.
* a backup internet connection.
* a usb headset with noise cancelling.
* a backup power source: generator/ups or alternative location.