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Crm user & platform manager

Iztapalapa, D.F.
Innovative Medicines
Publicada el 2 julio
Descripción

Summary

~ explorar, desarrollar, implementar y evaluar soluciones de innovación digital que aborden las necesidades de los clientes. Co-crear con las partes interesadas clave para crear asociaciones y colaboraciones
~ lidera la entrega de múltiples proyectos a través de una variedad de canales creativos y de marketing, incluidos los medios impresos y digitales. Desarrollar y coordinar planes de proyecto en las etapas de diseño, desarrollo y producción de un proyecto para respaldar la entrega exitosa dentro de los kpi establecidos.
~ trabaja en colaboración con los equipos de marca, los equipos técnicos y todas las funciones para maximizar el valor.
~ proporciona consultoría, asesoramiento y asistencia en la estrategia para la comercialización de productos, e influye en el equipo de operaciones de marketing/marketing de ventas en la toma de decisiones sobre la asignación de recursos de la fuerza de ventas de la manera más óptima, a través de la entrega de proyectos probados basados en análisis.
~ proporcionar soporte analítico a los clientes internos de novartis


about the role

major accountabilities:

* planning and management, gather requirements to develop detailed project plans and project estimations to task level.
* proactively assist the business to identify upcoming conflicts and resource gaps.
* serve as interface with the global and local brand teams on project planning and delivery management.
* leads and delivers projects for regional and global teams, ensuring adherence to timelines and quality objectives.
* ensures delivery of efficient and high-quality deliverables.
* manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with country organizations in managing high standards of communication and delivering best in class services.
* provide guidance on training requirements in relation to commercial processes -takes initiative to drive standardization of reports across brands.

key performance indicators:

* quality and accuracy of forecast assumptions.
* high understanding and management of sales force performance measurement platforms, veeva, iqvia, powerbi.
* good customer satisfaction scores.
* ability to manage multiple stakeholders / projects.

skills:

* high levels of collaboration, drive (is a must) and team spirit strategic thinking adaptable to change with the environment fluent in english proactive, curiosity, resilience

education & qualification

* manage platforms such as salesforce, veeva, or braze.
* bachelor’s degree in engineering, administration economics or similar demonstrated expertise of the health care and pharmaceutical industry data sources, such as iqvia, ddd, hcos, psp
* 2 years business intelligence or commercial operations experience.
* experience in varied field operations functions such as analytics, incentive compensation, planning, sizing, data management, data visualization, veeva/salesforce strong connect, analytical & presentation skills.
* experience in microsoft power query or etl tools like alteryx advanced excel is a must advanced: data analysis market and business acumen communications: oral, written, customer pitching
* languages : fluent in english.

benefits and rewards

read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

commitment to diversity and inclusion
novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

why novartis: helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

join our novartis network: not the right novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

benefits and rewards: read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

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